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Actually ...NOTHING is going on with my computer......I am…

Customer Question
Hi Pearl, actually ...NOTHING...

Hi Pearl, actually ...NOTHING is going on with my computer......I am attempting trying to Log In to (what I assumed,) was my PayPal account!

Technician's Assistant: When did you last update PayPal?

I thought I was doing it the other day, when I went to pay for an order....which I did, by giving you my VISA card details, However, NO payment has been passed on????? Can you help please? Thanks

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your PayPal?

Logging in...and keeps questioning my Password. (I did open an account years ago with a different Password, butH AVE BEEN TRYING TO MAKE A CHANGE

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just want to know what has happened to my VISA Card details and payment, please. Dont want my card details floating somewhere! :)Cheers, Claudette

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/12/2018
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
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Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

May I connect to your computer securely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen
If we are unable to resolve the issue, you get 100% money back.

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Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Customer reply replied 4 months ago
No Thanks, ***** ***** wrong with mydevice. the Problem is with PayPal.com.. Cheers
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

sure, I can assist with paypal, are you able to login?

which version of Windows do you use, 7, 8, 10?

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