Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Getting a msg failed to log into hotmail address...have

Hello, getting a msg...

Hello, getting a msg failed to log into hotmail address...have reset password but still getting the message , no mail in or out ?

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No, well I did recreate it in chrome ?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I USED MY PHONE NUMBER

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 5 months ago
I did get an email from microsoft to say there was unusual login in another country to my email, thats y I changed the password.
Answered in 29 minutes by:
3/12/2018
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Computer Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Ask Your Own Computer Question
Customer reply replied 5 months ago
Hey Dustin, Samsung Tablet....windows 7

How are you trying to log into hotmail, using a web browser such as firefox, chrome, or internet explorer?

Or do you use an email app, such as outlook 2013 , windows mail, thunderbird , etc?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Ask Your Own Computer Question
Customer reply replied 5 months ago
I just go through the app...so wouldn't normally have to log in , I can go into the app but hasn't been upgraded since I changed the password.....I have recreated email same address in chrome, we are using it now, If I delete the microsoft account will it delete the chrome account as well

If you remove the microsoft account from the tablet, it will not delete chrome.

Just dont refresh / reset the tablet,as that will eradicate your files.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Cool that worked yay !!! Well done yes 5 star , you say dont refresh ? Is that for a period of time ?

Allright, please click and submit a 5 star rating on this page!

Should be at the top right. And no, you dont want to do the reset / refresh feature as it will erase all your programs and files Only do that if you make a backup first.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
14,270 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I'm using a Nokia Lumia 530 and iv'e changed my memory card
Hi my name is ***** *****'m using a Nokia Lumia 530 and iv'e changed my memory card and now can't access my spotify in the app store. I go to install the app, that it says i already own and it goes to… read more
Benjie Marquez
Benjie Marquez
Technical Support
Bachelor\u0027s Degree
1 satisfied customers
I DO NOT HAVE AN EMAIL QUESTION ... MY PROBLEM IS A RESULT
I DO NOT HAVE AN EMAIL QUESTION ... MY PROBLEM IS A RESULT OF USING A VPN. PLEASE REVIEW THE FOLLOWING: We detected something unusual about a recent sign-in to the Microsoft account cu*****@hotmail.co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Forgot pw for skype and entered my email as Microsoft acct #
forgot pw for skype and entered my email as Microsoft acct # with no result … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I cannot recover my hotmail account i moved to another
i cannot recover my hotmail account i moved to another countrz country … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Toshiba, I have a fairly new laptop that I can't get into.
Hi Toshiba, I have a fairly new laptop that I can't get into. I'm prompted for my password, I entered the password ***** been using for ages and the response is 'this password ***** ***** make sure yo… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am xxxx my computer (PC) did a update and when i restarted
hi i am xxx xxxx my computer (PC) did a update and when i restarted my computer it will not take the password ***** remember. i guess i need to know what my password ***** ********@******.***… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
How can I get my e-mail back [email protected] & my contact
How can I get my e-mail back [email protected] & my contact information from my accts in MSN. Please let [email protected]… read more
Ms Techie
Ms Techie
Software Engineer
Bachelor's Degree
212 satisfied customers
My msn e-mail account was hacked. My account is blocked. I
My msn e-mail account was hacked. My account is blocked. I was asked for my cell number to recieve a code so I can unlock my account. I have been trying for 2 days and still have not recieved the code… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
My hotmail has been hacked. According to the tech I took my
My hotmail has been hacked. According to the tech I took my computer to it's on your end. My contacts list is being used by drug companies to broadcast messages How do I get this correcte? I cannot fi… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I have caused a problem through ignorance. I have been enteing
I have caused a problem through ignorance. I have been enteing Hotmail from 'favourites' but have created a situation where I cannot and am being asked to sign in but have lost/forgotten both my ID na… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I need help regaining my email account it has been stolen and
I need help regaining my email account it has been stolen and they are sending emails to all of my friends saying i am in disrtraught and need money well thats not true please help me reset my passwor… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Please help me to log in to an old email address. It is the
Please help me to log in to an old email address. It is the "main" email for my other accounts but which I hadn't used since I was married. Main email [email protected] (I thought), and my linked email … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Hi I am [email protected],adhppy o ahvethat address. My
Hi I [email protected],adhppy o ahvethat address. My daughter has a hotmail account,[email protected] He email was recenly hacked. I tiedte standard approach to fix it, and got a pin and an email with a … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
I currently changed my password to my hotmail address. I later
I currently changed my password XXXXX my hotmail address. I later tried to access my address using my new password XXXXX was told it was incorrect. I tried my old password XXXXX was told I tried to lo… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
we have had an e-mail account [email protected] for over 15
we have had an e-mail account :[email protected] for over 15 years. I logged in yesterday morning, logged off, then tried to log in yesterday afternoon and was unable to log in - said incorrect password … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
bro this tracker email pro just for ip and i register i want
bro this tracker email pro just for ip and i register i want something good to get info any email please and strong can you find one for me… read more
vasanth
vasanth
Bachelor's Degree
74 satisfied customers
i havent been able log in to my acct for two months , it says
i havent been able log in to my acct for two months , it says my password XXXXX XXXXX and after a few times it tells me ive logged on too many times. i already changed my password XXXXX my secret answ… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I would like to have the right column on my reply/forward page
I would like to have the right column on my reply/forward page removed called ''QUICK AD'' - TAKES UP TOO MUCH HORIZONTAL ROOM on my desk top. I never use the 4'' column called ''quick ad'' and there … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x