Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

A newprinter and it did not have a cd with it. Hp envy6200.

A newprinter and it...

A newprinter and it did not have a cd with it

Technician's Assistant: What's the brand and model of your printer?

Hp envy6200

Technician's Assistant: How long has this been going on with your ENVY6200?

I just bought it 2 day ago and it did not have aaaaa disk to install it with

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

The computer is brand new I bought it with the printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that I got it up and running but no way to connect to computer

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/12/2018
Jeffrey B
Category: Computer
Satisfied Customers: 1,019
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the hp envy6200 printer?

Kind regards,

Jeffrey

Jeffrey B
Category: Computer
Satisfied Customers: 1,019
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified
Jeffrey B and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
the computer and the printer are brand new 2 day old

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 5 months ago
wait a minute i just bought this printer and you want39.00

Understood.

As a technician, I do not have access to payment information. The pricing was setup in the beginning by you and the system.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 5 months ago
not if its costing me 3900 dollars no iwill just take it back

Understood. I am sorry to read this.

I can solve this now for you.

You can always get a refund.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 5 months ago
ok as long as it does not cost me i paid enough for the printer

Understood. I am sorry to read this

A refund can be done here:http://ww2.justanswer.com/help/how-can-i-request-refund-0

Kind regards,

Jeffrey

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Computer
Satisfied Customers: 1,019
1,019 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's not my computer but the wireless printer that I just
Hello, it's not my computer but the wireless printer that I just purchased. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
MAKES CLICKING NOISE WNRN TRYING TO LOAD PAPER BUT DOSN'T
MAKES CLICKING NOISE WNRN TRYING TO LOAD PAPER BUT DOSN'T LOAD ANY PAPER FOR PRINTING … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
HPThanks for writing. I bought a new HP computer with
HPThanks for writing. I bought a new HP computer with Windows 10 preinstalled. I set up the computer, but as I recall the setup did not involve setting a password. I turned it off a couple days ago, a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Am getting an error message on a Windows 7 OS c:/Windows/System
Am getting an error message on a Windows 7 OS c:/Windows/System 32/Winspool.DRV is either not designed to run on Windows or it contains an error. Try installing original. My HP printer was installed t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
bought a program for writing Chinese characters in my email, but
bought a program for writing Chinese characters in my email, but I do not know how to install it into my new computer. ( in my old computer, I would have just go to Control Panel, find 3" or 5"disk co… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just bought a brand new HP Pavilion dv6-3. I am trying to
I just bought a brand new HP Pavilion dv6-3. I am trying to install HP Deskjet 5100 series printer driver and get an error message as follows. What do I need to do to install? This computer does not m… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I just bought an hp6000 printer to replace the hp6940 to install
I just bought an hp6000 printer to replace the hp6940 to install to a 2005 model windows xp media center computer. the 6000 printer is requesting that i insert a cd rom to program the new printer and … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Every time I have to have my computer and its various attatchments
Every time I have to have my computer and its various attatchments unplugged for service, I uninstall and reinstall my C4340 All-in-One series...I still can NOT get my unit to scan....it will say.,.."… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Im having trouble connecting my new HP Deskjet F4400 all in
I'm having trouble connecting my new HP Deskjet F4400 all in one series . I have a HP Pavilion computer .… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Need help installing printer. I bought help from Dell AND FOREIGN
Need help installing printer. I bought help from Dell AND FOREIGN HELPERS INVADED PUTER AN CHARGED ON MY CHASE CARD..WHAT A MESS... Please, need help installing printer..as I bought HP that I hate and… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How can I uninstall Vista operating system and install XP operating
How can I uninstall Vista operating system and install XP operating system on a Hp parvilion… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
I have the hp officejet j6480 all-in-one printer. I bought
I have the hp officejet j6480 all-in-one printer. I bought it about a year ago but i can't find the set up cd that came with it. any way i can get a new one?… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I purchased a Maxtor Onetouch 4 Plus Ser # XXXXX sometime
I purchased a Maxtor "Onetouch 4 Plus" Ser # XXXXX sometime back, more than 90 days ago. I could never get it to work right. I even paid a technician almost $200.00 to come and get it working. It only… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
When I bootup my m1264n I get bad Bios check sum Floppy not
When I bootup my m1264n I get bad Bios check sum Floppy not found CD rom not found. When I install restore disc screen reads Reading file "HPBIOS.ROM"… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I have an hp pavilion dv5020 laptop, I replaced the HD ...
I have an hp pavilion dv5020 laptop, I replaced the HD with the same type (used) original. It came with vista on it and booted as soon as installed. (the vista would not run as I did nothave the key c… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
I have a brand new computer, and I am trying to install my ...
I have a brand new computer, and I am trying to install my copier-scanner from my old computer, and it wiil not install. I am using the installation CD, and it installs the software just fine, but whe… read more
M. Castillo
M. Castillo
AA
Bachelor\u0027s Degree
49 satisfied customers
I need a walk-through on just how to instaa the x64 cd
Last year I tried to learn if I could alter the OS on my HP Pavilion d4100Desktop PC with AMD Athlon 64 x2 4400+ with XP Professional to 64 bit computing via Windows XP Professional x64 aedition CD wh… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
I have a dile up conection with a pass word that ...
I have a dile up conection with a pass word that is not mine How can I get it off my conputer… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x