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I have a Samsung table and someone hacked me and change my…

Customer Question
I have a Samsung...

I have a Samsung table and someone hacked me and change my password ***** days ago I cant get on the table forgot the security Question

Technician's Assistant: What device or product does this involve?

Samsung Model - sm-t560nu

Technician's Assistant: What Samsung model do you have? And the Operating System (OS)?

I just purchase last month new Model : SM-T560nu

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Samsung table is asking me for e-mail *****@******.*** and then next password : swansonja it is telling me that password ***** changed 22days ago

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to reset the password ***** I can start using the Samsung table

Submitted: 5 months ago.Category: Computer
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Answered in 9 minutes by:
3/11/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 5 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,297
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 5 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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