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My computer won't do anything all I can get on it is a

Customer Question
My computer won't do...

My computer won't do anything all I can get on it is a troubleshoot and turn off your p.c. option

Technician's Assistant: What's the brand and model of your product?

Hp pavilion desktop model # tpc-fo86-mt

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 10

Technician's Assistant: How long has this been going on with your Pavilion? What have you tried so far?

It's been about a week I've tried to reset everything but it doesn't work

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that's it

Submitted: 5 months ago.Category: Computer
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/12/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,592
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. What have you done to reset it?

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Customer reply replied 5 months ago
I tired to reset it by using the rest screen
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Since you are unable to access the computer you need assistance with, a remote connection will not be possible.

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Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Did you try to reset your computer using the recovery manager from start up menu?

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Customer reply replied 5 months ago
I did
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Would you mind trying again with my instructions?

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Customer reply replied 5 months ago
Ok
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Restart your computer and immediately start tapping F11 key about once per second as soon as you power on the laptop. You should be able to select System Recovery at that time.

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Customer reply replied 5 months ago
Ok got it
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Okay you should have several options?

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Customer reply replied 5 months ago
I have a help block a maintenance a precaution and a support is that it
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Try the help section first

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Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Under that should be System Recovery

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Customer reply replied 5 months ago
I tried all of those and nothing happen it just went back to the old screen
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

System Recovery didn't give you the option to reset?

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Customer reply replied 5 months ago
I did
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

What happened after you selected reset?

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Customer reply replied 5 months ago
It goes thru this thing like troubleshooting then it reboots back to the old screen
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Okay give me a minute please.

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Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Are you chatting with me on another computer?

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Customer reply replied 5 months ago
On my phone
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Okay. You will need to use another computer then go to the HP web site where you can download your restore discs. Would you be able to do that now so that I can send you the link?

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Customer reply replied 5 months ago
I don't have another computer here but can have one tomorrow
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Okay. Here is the link. Type it in exactly then follow the instructions from the HP web site. https://support.hp.com/us-en/document/bph07143

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Customer reply replied 5 months ago
that will work
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Okay. Let me know how it goes.

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Customer reply replied 5 months ago
How what goes
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

How your recovery goes.

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Customer reply replied 5 months ago
I need to go to the hp web site and get a recovery disk
Tech Support Specialist: Dan, Computer Support Specialist replied 5 months ago

Right.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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