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I cannot remember my password to open my Lenova. I haven’t…

I cannot remember my...

I cannot remember my password ***** open my Lenova. I haven’t used it for a good while. I’ve tried 7 of my passwords.. will I be totally locked out if I keep trying. There is not a reset option.

Technician's Assistant: What device or product does this involve?

A lLenova laptop with windows 8 that my grandson gave me.

Technician's Assistant: What Lenovo model do you have?

Where is that model number located. All I see is Lenova Windows 8 Intel Pentium.

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Lenovo? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don’t think so. I want to access a Word or document program to write some letters.

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Answered in 5 minutes by:
3/11/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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Do you still need assistance?

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Customer reply replied 5 months ago
No but you can call if you want to.
Customer reply replied 5 months ago
All I need to know is how to get a new password.
Customer reply replied 5 months ago
Can I enable Veriface Pro?
Customer reply replied 5 months ago
I see I still need my previous password. Are you going to respond. I haven’t gotten a response.
Customer reply replied 5 months ago
Fran, Are you able to answer. Let me know if you are still there.

yes

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Sorry for the delay. I'm back now

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If it is your lenovo log in password. You have have to use a password ***** tool.

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Customer reply replied 5 months ago
how do I access it.

You will have to download a password ***** and put it on a flash drive

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the password ***** will load from flash drive. And it will open all the log ins and you will just need to clear them

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Is your machine connected to Microsoft account?

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Customer reply replied 5 months ago
I don’t know

Is it windows 10? or 7

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Oh I see it is a windows 8 machine

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Customer reply replied 5 months ago
8

Is your log in a Microsoft account?

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If its your Microsoft email. then all you would need to do is go to Microsoft and do a forgot password. But if it isn't then the password ***** is the only thing you can do

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Customer reply replied 5 months ago
Probably. I don’t know what else it would be. My Dell which just di was Microsoft. d
Customer reply replied 5 months ago
Ok. But from where do I download.

hold let me get the link

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It will tell you how to use and download

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Can I help you with anything else?

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My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars/ click on write review to submit at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Thanks, Fran
**************************************************************

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
No. Thank you. My only complaint is the time it took to respond.

Sorry we are very busy today. And sometimes we get very involved with helping customers. That take longer then we plan

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Satisfied Customers: 269
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