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Unable to reset password. Hp elite book. Windows 7. About 3…

Customer Question
Unable to reset password ...

Unable to reset password

Technician's Assistant: What device or product does this involve?

Hp elite book

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

Windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About 3 weeks, still unable to log on, have not gotten any further .

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Have no recolection of my password.

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Nothing more to add, would just like to log on. Apparently, the password ***** ***** allowing me to do so.
Answered in 11 hours by:
3/12/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this for signing into windows on the computer or for another service on it?

Please let me know

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Customer reply replied 4 months ago
Signing into windows
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

When you fail to sign in, what is the exact message you get?

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Customer reply replied 4 months ago
Disregard, l will resolve this issue on my own. Thanks.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, if you get stuck, please let me know

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