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Windows keeps trying to up grade my pc but can't i keep

Windows keeps trying to...

Windows keeps trying to up grade my pc but can't i keep getting a couldn't finish with a code 1709 it try's at lest once a day or more. i have to wait for my pc to restore the old version first

Technician's Assistant: Which software or app can I help with?

I don't know how to fix this problem windows 10

Technician's Assistant: What have you tried so far with your software?

Downloading windows download ass. which was no help. other than that going on windows page and not getting any help

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

No thank you

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Answered in 1 minute by:
3/11/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/yc9cxnt2
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
i have clicked on that and i am returned to the same page that gives me the tinyurl link
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Customer reply replied 4 months ago
i have done that. are you connented

no, did you run file it downloaded?

What web browser are you using?

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Customer reply replied 4 months ago
chrome

it will download the file in the bottom left corner of the window, click on it

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Customer reply replied 4 months ago
Do you want me to put the password *****

yes login

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Customer reply replied 4 months ago
Is it ok if I leave and go for a little while or do I need to do anything else?

can you connect me again? I lost connection.

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Customer reply replied 4 months ago
How
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Customer reply replied 4 months ago
My pc is not goinon the internet it says I have no connection

ok prob why I got disconnected

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Customer reply replied 4 months ago
My phone is still connected

try to restart

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Customer reply replied 4 months ago
Okay
Customer reply replied 4 months ago
That's not working

are you trying to connect to wireless?

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Customer reply replied 4 months ago
Are we commented now

yes

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Customer reply replied 4 months ago
I don't have any DVD s

thats fine

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Customer reply replied 4 months ago
Is there any thing I can do from on

no, its updating now. It'll restart once its done

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Customer reply replied 4 months ago
This is what it keeps doing

what's it doing?

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Customer reply replied 4 months ago
Windows setup. Windows could not configure one or more system components. To install Windows, Restart the computer and then restart installation

can you get me back on?

Looks like we'd probably need to reload windows which would wipe everything out.

Do you have a external drive to back up things?

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Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
I will but no I don't have a external hard drive

ok do you want to proceed with an reinstall or wait?

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Customer reply replied 4 months ago
Can you do it without me because I have to leave

no I'm no longer connected, we can continue tomorrow

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did you get a dvd to burn?

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Customer reply replied 4 months ago
I didn't know I was supposed to. No I didn't

sorry I don't remember fully where out remote chat session left off

our options are burning a Windows 10 dvd and reload - this will remove all files and programs

doing a reload from Windows itself and keep files - this will remove all programs but we still want to backup files

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Customer reply replied 4 months ago
i'm not sure what you want me to do, what would be the best? would it be the best for me to go buy some dvds and call back to morrow or what do you think?

If you can backup your files we can try to reload from inside Windows, then go dvd route if that fails

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Customer reply replied 4 months ago
I don't know what you are saying. I don't have an external drive. I don't know what you want to do. i don't know how to back up my files.

you'll need a external driver or flash drive

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Customer reply replied 4 months ago
I have a flash drive 8gb one

if your files can fit on there copy them over

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Customer reply replied 4 months ago
how do I do that?

idk what you mean just copy the files to the flash drive

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Customer reply replied 4 months ago
all I know about a flash drive is to plug it in. I don't know what to do after that
Customer reply replied 4 months ago
are you still there

go to start menu > my computer > flash drive will be D, E F something like that

just copy documents or whatever other files you need and paste them here on the flash drive

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Customer reply replied 4 months ago
I will get my son to help me back up my files because I don't know what i'm doing and it's not doing what I want it to. that would probily be a lot faster. is that ok with you?

yes

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Customer reply replied 4 months ago
I will talk to you tomorrow or so thanks
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