Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft says my acer pc does not have correct drivers for…

Customer Question
Microsoft says my acer...

Microsoft says my acer pc does not have correct drivers for windows 10. Can you help me?

Technician's Assistant: What's the brand and model of your computer?

ACER Veriton X4620

Technician's Assistant: What have you tried so far with your Veriton?

I have been working with Microsoft support. They just told me they cannot continue until I download drivers for window 10. My PC is all screwed up

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

In settings I ran a recovery program keeping only files, folders however all files will not open. I lost all programs and windows 365

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 hours by:
3/12/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
On My Veriton 2120G, I think, I have upgraded to WIN 10 Pro.
On My Veriton 2120G , I think, I have upgraded to WIN 10 Pro. It has stopped taking Windows updates and has lost the video driver and is running on the generis drive, VGA. When I try to update the vid… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
My computer has been hacked, my files deleted and has been
my computer has been hacked, my files deleted and has been locked asking for a p[assword that I obviously dont know. OS is windows 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Windows 10 is not operating. Microsoft say it is HP problem
Windows 10 is not operating for me. Microsoft say it is HP problem as there are no drivers for windows 10. They cannot put me back to windows 7 but you can.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
The new Acer computer I just bought has the hard drive partitioned
The new Acer computer I just bought has the hard drive partitioned with the C:/ and a DATA D: which takes up half of the hard drive. Just what is the D: partition used for?… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Upgraded to windows 8 but its wiped out all my programs and
Upgraded to windows 8 but its wiped out all my programs and files. I now have a box on my desktop say 'removed applications' How do I get them back and I would like to go back to windows 7… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
veriton m464 w7, my system will not boot beyond safe mode. I
veriton m464 w7, my system will not boot beyond 'safe mode'. I have tried ALT F10 for recovery...the results are all the same. I believe I have lost SYSTEM IMAGE,KERNEL,SYSTEM CONFIG, and it loads var… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am having serious trouble with Office 2007 Outlook and cannot
I am having serious trouble with Office 2007 Outlook and cannot open it. I get message to use inbox repair tool but am unable to find it (repair tool). Also cannot find Outlook exe. I have uninstalled… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Problem I upgraded my Aspire 4730Z from Vista to Windows
Problem: I upgraded my Aspire 4730Z from Vista to Windows 7 and lost the use 2 critical features: 1) the crystal eye built-in camera and 2) the built-in tablet mouse. I've been several times to your d… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hello, my sister has an Acer E2140 Desktop computer system
Hello, my sister has an Acer E2140 Desktop computer system which crashed a few weeks ago. I formatted and re-installed Windows XP Media Center Edition on it. I was able to locate all but one driver fi… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have an ACER Veriton M420 Desk top. It was an OEM & I wasnt
I have an ACER Veriton M420 Desk top. It was an OEM & I wasn't supplied with any discs from PC world. The computer got a virus and I had to reformat. I used a windows XP pro SP2 operating disc as I th… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I have an ACER Veriton M460 desktop with Wdw XP; purchased
I have an ACER Veriton M460 desktop with Wdw XP; purchased in 2008; there has never been any sound -- no matter what kind of speakers I've tried. What kind of speakers do I need to buy so I can have s… read more
BrianPKelly
BrianPKelly
Owner Operator
Associate Degree
553 satisfied customers
I have an Acer Verithon Athlon 2.2 Ghz 160GB 1GB desktop PC
I have an Acer Verithon Athlon 2.2 Ghz 160GB 1GB desktop PC which has locked up and now gives me the message that I need a set up disc which I do not have. I purchased this machine thru ebay from Hype… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
I bought a pawn shop Acer 4710 model, they said there was no
I bought a pawn shop Acer 4710 model, they said there was no password, and no returns. There IS a BIOS locking password XXXXX I need to clear it, I disassembled and removed all batteries, it's stored … read more
Master
Master
Bachelor's Degree
44 satisfied customers
Acer Veriton M464 is really good value PC. I am using it now
Acer Veriton M464 is really good value PC. I am using it now with latest Ubuntu 64 bit, and it is a way ahead than WinXP for many reasons. But what I have noticed is while there is hardware support fo… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my husband has xp2000 and several items stopped working. He
my husband has xp2000 and several items stopped working. He went into system restore and it restored the original settings which meant we lost all files. Is there anyway to retreive those files?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi guys, I have upgraded my Acer Vertion T661 with an incorrect
Hi guys, I have upgraded my Acer Vertion T661 with an incorrect bios, how do I recover it?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a Veriton M265 that continually reboots, it boots all
I have a Veriton M265 that continually reboots, it boots all the way to the xp welcome screen and then cuts out and boots again, I can start in safe mode and from there have restored the PC back to Ju… read more
Austin Atkins
Austin Atkins
Masters student - Physics
Bachelor\u0027s Degree
394 satisfied customers
Acer Computer... I need the motherboard drivers for Acer motherboard
Acer Computer... I need the motherboard drivers for Acer motherboard EG31M...it is located in an Acer Veriton M460… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x