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I have been trying to sign into an account that I have had…

I have been trying...

I have been trying to sign into an account that I have had for almost thirty years. It tells me that it does not recognize the user name

Technician's Assistant: What device or product does this involve?

My free aol account

Technician's Assistant: How do you usually access AOL? On a phone or tablet, or through a web browser?

Web browser on my laptop

Technician's Assistant: What troubleshooting have you tried?

I have tried to reset the password ***** it will not let me past the sign in screen does not reconize me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont know of anything except I cant get into anything on AOL even my addresses

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Answered in 1 minute by:
3/11/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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Customer reply replied 4 months ago
thanks I need it

what is the aol address?

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
Ask your own question now

Ok let me get the remote link for the remote session. Hold please

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click link https://techfran.screenconnect.com/ and on the join page put in this code 35116

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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