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I have a new laptop I started setting up a few weeks ago and…

Customer Question
I have a new...

I have a new laptop I started setting up a few weeks ago and don't remmember password *****

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell inspiron 15 windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

No never connected to internet yet just basic setup

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/11/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,200
Experience: Over 10 years of professional experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Does the username on the laptop have an @ sign in it or is it just a username?

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Customer reply replied 4 months ago
Just name
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Are there any other accounts on the computer?

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Customer reply replied 4 months ago
Just login and password *****
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

So, it is asking for the password ***** the account that you already created?

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Customer reply replied 4 months ago
if I disconect battery and hook back up will it reset
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Okay, do that, please. Does it ask for the password ***** does it log you in automatically?

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Customer reply replied 4 months ago
asks for password
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

When was the last time that you were able to sign into the computer?

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Customer reply replied 4 months ago
I took the battrery out reset to factory settings i'm back on .
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Great, are you logged back in?

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Customer reply replied 4 months ago
had to redo all login
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Do you have your password ***** or do you need some help with resetting it?

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Customer reply replied 4 months ago
No already done
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Okay, so you are all set? I am glad to hear that. Is there anything else that I can help with?

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