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Lost password got notice that someone near Dallas asked to…

Lost password ***** notice...

Lost password ***** notice that someone near Dallas asked to change settings I did that but I am in Pomona ca

Technician's Assistant: What device or product does this involve?

I phone7

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple 7 I phone

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Consumsur cll

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Yesterday abut 7am tod

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

7amyesterday I tried to change password & was told it would take 24 hours today I got Male it was requested fromsomewhere near dallas

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 hours by:
3/12/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please for which service this is for?

Please let me know

Thank you

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Don’t know what u want I new at this
Customer reply replied 4 months ago
Like what

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
I really don’t know what I’m doing CHH

Ok, on which step in my instructions are you getting stuck on?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Run the program don’t know how

To run the program, please click on the file that downloads, if you are on a windows computer the file will be at the bottom of your screen.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I’m happy just confused

ok, but which step of the instructions confuses you?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Can’t find file

Are you on a windows computer?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Google doesn’t acep robots txt

Are you on a windows computer?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I’m on an apple 7 I phone
Google has block text from robots called

Do you have a computer there?

Ask Your Own Computer Question
Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
I have a lap top i don’t know how to use

What is the part of your email address after the @ symbol?

Ask Your Own Computer Question
Customer reply replied 4 months ago
iCloud

Thanks

Can you please use my link below and reset your password *****

https://iforgot.apple.com/password/verify/appleid

Once done, use the new password ***** sign into your account

Let me know how you go please

Ask Your Own Computer Question
Customer reply replied 4 months ago
That sends me to Apple id
Customer reply replied 4 months ago
I filed out the paperwork and they said it will take 12 day to process
Customer reply replied 4 months ago
How do I connect to Eee pc with windows xp

How do you mean by connecting it?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Went to a friend who got the job done
Customer reply replied 4 months ago
Delete contact***@******.***
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Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
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Experience: Over 20 years of consulting to the IT industry

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