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I need help with Android problems I've been hacked and need…

Customer Question
I need help with...

I need help with Android problems I've been hacked and need to clean it up. Every time I get to someone to help me phone goes off

Technician's Assistant: What's the brand and model of your Android phone?

Moto skuxt176,8

Technician's Assistant: How long has this been going on with your Moto? What have you tried so far?

Since I was told I had a security problem last week it was supposed to be fixed they had it off over night now I'm getting request from all over the world I don't want this I've been hacked

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Google sent me a no. To change the SMS card some message would go to messager instead off msages no one could texte are I couldn't text out

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 hours by:
3/12/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly do you see on the screen of the phone?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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