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Need to reinstall M S works on windows 10 laptop/tablet.

Customer Question
Need to reinstall M...

Need to reinstall M S works on windows 10 laptop/tablet. Have original 7.0 disk.

Technician's Assistant: What's the brand/model of your laptop?

H P

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No, I had to reset to an earlier date and lost several apps.

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/11/2018
Tech Support Specialist: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,584
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

Is there a reason why you are trying to install Works on a Windows 10 machine? It's over 10 years old, and is basically incompatible with Windows 10. Also, if you are only using the word processor, you may find that other free and built-in options will also work for you. Do you have many files created with Works?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
I have a lot of files with M S works. Is there another way to use these files and create more other than buying the Word package?
Customer reply replied 4 months ago
Nicholas, It has worked for 15 months on this computer. Had no problems installing or using.
Tech Support Specialist: technicalcat, Consultant replied 4 months ago

When you say it has worked, do you mean BEFORE you upgraded to Windows 10, or did you have it working with Windows 10? There are anecdotal accounts of Works 9.0 working with some Windows 10 installs, but I don't believe 7.0 will work properly with 10. However, user have found ways to make old apps work with Windows 10.

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Customer reply replied 4 months ago
The computer came with Windows 10 and I installed it in January 2017 and have used without issues.
Tech Support Specialist: technicalcat, Consultant replied 4 months ago

I'm sorry, but I'm confused by your comments. Is Works working with Windows 10, or is it not working? Have you actually been opening , editing, and saving documents with Works 7.0 and Windows 10, and then it just failed on it's own? If so, please tell me the error, but it's important to note that if you just installed it in January 2017, but haven't used it, or if you never installed it, then it's a Windows 10 issue. I haven't fully researched it, but I don't believe Works 7.0 will run on Windows 10. There are going to be problems.

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Customer reply replied 4 months ago
Installed Works in 2017, worked just fine until last weekend when I reset to an earlier date when the mouse and touch screen quit working. I have no problems using with my windows H P tower.
Tech Support Specialist: Jeffrey B,
 replied 4 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 955
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
No I don't want a $39 fix for M S WORKS. PLEASE CANCEL MY SUBSCRIPTION WITH THIS SERVICE. I am trying another solution .
Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Understood. I am sorry to read ths.

Is there anything else I can assist you with?

Kind regards,

Jeff

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Customer reply replied 4 months ago
No.
Tech Support Specialist: Jeffrey B,
 replied 4 months ago

Understood.

Kind regards,

Jeffrey

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