Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my password and can’t get on my laptop. HP…

Customer Question
I have forgotten my...

I have forgotten my password ***** can’t get on my laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Pavillion23

Technician's Assistant: What have you tried so far with your PAVILLION23? Have you installed any updates recently?

A wireless printer also HP

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don’t think do

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/11/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 5 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. What do you see above the password ***** on the login screen? Do you see an email address?

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own Computer Question
Customer reply replied 5 months ago
A symbol I don’t know what is and Wayne Miss below that
Customer reply replied 5 months ago
Corr: Wayne Moss below the symbol maybe a people????
Tech Support Specialist: GeekGal, Computer Support Specialist replied 5 months ago

I'm sorry. I was hoping that it was an email address. If it were that would mean that you were using a Microsoft account to login which could be easily reset.It sounds instead as though you are using a local account to sign on.

I am opting out of the question in the hopes that another expert may be able to help you. The next expert will see our entire conversation, so there will be no need to repeat anything. You will be notified by email when another expert has begun working on your question. Thank you for your patience.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 5 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,328
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Customer reply replied 5 months ago
I did not get an answer. I was billed twice within minutes of each other please csnvle my orders. You answered with a question. Where do I report this
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have lost my pass code number now I can't get into my
I have lost my pass code number now I can't get into my IPAD!!! HELP! … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I can't remember my hotmail password and I can't get into
I can't remember my hotmail password ***** I can't get into many things … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
New laptop can't sign in don't know password. I can't get
New laptop can't sign in don't know password. I can't get any where … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Can't log on. Dell desktop. Don't know. The mouse froze at 3
the mouse froze at 3 today and can't get on since. the screes is asking for a password. Production core is the box which is asking for the password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I can't log in, Hp desktop, Don't know where to find that,
I can't log in JA: What device or product does this involve? Customer: Hp desktop JA: What HP model do you have? And the Operating System (OS)? Customer: Don't know where to find that JA: The Computer… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I need to add my hp printer to my iPad. I had to change
I need to add my hp printer to my iPad. I had to change WiFi. The iPad wants the password ***** join but I can't remember the password ***** the printer. I bought it several years ago. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I am trying to install a new printer on Mac. Need to update
I am trying to install a new printer on Mac. Need to update my password ***** I can't find old pw … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I can't remember my simple password to my hp desktop, Hp
I can't remember my simple password ***** my hp desktop … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have forgot my password so I don't know how to connect
I have forgot my password ***** I don't know how to connect with any one! Can any one help me! I'm not very good with computer stuff! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a Thinkpad E545 running Windows 10. Since a windows
I have a Thinkpad E545 running Windows 10. Since a windows software update I can't get wireless internet. How can I manually turn wireless on? … read more
Cody
Cody
Computer Science
2,457 satisfied customers
I haven't used this lab top since 2013 and I can't remember
I haven't used this lab top since 2013 and I can't remember the password … read more
Josh
Josh
Support Specialist
22,328 satisfied customers
I can't remember my password and cat get into my system. An
I can't remember my password ***** cat get into my system … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Facebook is been locked out and do some retired attempt
My Facebook is been locked out and do some retired attempt to use it now I can't get into it because I don't member of my old password … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I can't change my email address and password it keeps going
Hi my name is***** can't change my email address and password ***** keeps going back to my previous and then I can't get out of your site … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an iPad and I'm trying to get into my yahoo mail but
I have an iPad and I'm trying to get into my yahoo mail but I can't remover my password ***** I don't have another email address cand you help me with that please.?? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can't get into email at. I have had account for years and
Can't get into email at***@******.***. I have had account for years and want to keep it. It says wrong password, don't know why and also, I can't remember my secret questions help please thank you....… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I haven't had a password on my laptop and now I get the
I haven't had a password ***** my laptop and now I get the message I have to change it. When I do try the message keeps coming back that the passwords don't match … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
my dell C510/C610 latitude laptop willnot reboot and cannot
my dell C510/C610 latitude laptop willnot reboot and cannot get past the second hdd password XXXXX reconfigure the settings.What can I do?… read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x