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Can’t remember my password for my Google account”witch means…

Customer Question
Can’t remember my password...

Can’t remember my password ***** my Google account”witch means I can’t get into my G-MAIL account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No !

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

That’s the problem “ I bought two 8- plus phones and my new phone I changed the number “ new

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just how “ if possible to to recover my Google password ?

Submitted: 5 months ago.Category: Computer
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Answered in 38 minutes by:
3/11/2018
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

May I have your gmail address so that i can check for the password ***** options from my side?

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

Thanks for the information let me check it from my side.

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Customer reply replied 5 months ago
Are you still checking for password
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 5 months ago
licknchew69
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

To get a verification code, first confirm the phone number you added to your account (•••) •••-••10.

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Customer reply replied 5 months ago
The new number “ is(###) ###-####the old number was !(###) ###-####
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

A text message with a 6-digit verification code was just sent to(###) ###-#### please let me know the code.

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Customer reply replied 5 months ago
That number doesnt exist anymore”that’s my old number” the new number for my new 8 plus is(###) ###-####
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

Okay, so in this case you need to answer some security questions may I know When did you create this Google Account?

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Customer reply replied 5 months ago
Between Febuary and March of 2016
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

May I know the exact month?

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Customer reply replied 5 months ago
Really “ March !!
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

May I know if you have any recovery email which you can access now?

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Customer reply replied 5 months ago
No” there is no other e-mail” no-recovery just the one !
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

I am sorry but without having access to recovery phone number and email it is not possible to recover your account.

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Customer reply replied 5 months ago
Then what would be my next move regarding my e-mail
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 5 months ago

May I know how do you access your gmail account is it through browser, phone, Tablet?

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