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The bios will not show the hard drive new build. GA-ax370…

Customer Question
The bios will not...

The bios will not show the hard drive new build

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

GA-ax370 gaming 5 with a ryzen 7 cpu

Technician's Assistant: What have you tried so far with your computer?

Replaced every part except the gpu

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The bios will not show hdd but will show dvd rw

Submitted: 5 months ago.Category: Computer
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Answered in 19 hours by:
3/12/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 5 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 585
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. What type of hard drive are you trying to install ie. M.2, SATA, or SSD? Also, what size, brand, and model is that hard drive?

If installing a SATA drive make sure that hard drive supports 6 gigabits per second or slower. That motherboard has 2 SATA Express ports and 8 6 gigabits per second SATA ports. Make sure you are using the correct port.

If installing an M.2 hard drive make sure it is one of these types:

* 2242

* 2260

* 2280

* 22110

That motherboard supports both SATA and PCIe x4*/x2 SSD hard drives. x M.2 connector Socket 3 M key drives are supported. That motherboard only has one M.2 connector.

You might want to go over the GA-AX370 specifications if you have not done so already.

Thanks,

Aaron

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