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I got an email from a friend which came up very small; when…

Customer Question
I got an email...

I got an email from a friend which came up very small; when I enlarged the print it made all my word pages small and I can't get them back to 8" by 11" which I need as I am a writer with a big project to do; please help me.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Brower

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Just send the answer by email
Thanks
Answered in 1 hour by:
3/11/2018
Tech Support Specialist: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.
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Customer reply replied 4 months ago
My printer has multiple plugs
I just made sure it was turned off
Tech Support Specialist: Suhasini Velu,
 replied 4 months ago

Alright.

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Customer reply replied 4 months ago
I do not want you to enter my computer; just tell me how to fix it.
Thanks
Customer reply replied 4 months ago
please email me the answer
thanks
Tech Support Specialist: Suhasini Velu,
 replied 4 months ago

Kindly ignore the remote prompt on your screen it is generated by the website and not by me.

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Customer reply replied 4 months ago
no
Tech Support Specialist: Suhasini Velu,
 replied 4 months ago

And I would like to know how is the printer connected to your computer?
Is it through USB or through Wi-Fi?
How about the computer you have is that Windows?

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Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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