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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20845
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Trying to reactivate mobile hotspot device on my phone.

Customer Question

Trying to reactivate mobile hotspot device on my phone. Mobile phone number is(###) ###-####JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung Galaxy Prime
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: Straittalk mobile hotspot device number is ***** in service, trying to get turned on.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I've got a new service plan /auto pay
Submitted: 6 months ago.
Category: Computer
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

You will need to have an active plan with data before you can activate the mobile hotspot.

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Pete.

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