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Trying to reactivate mobile hotspot device on my phone.

Customer Question
Trying to reactivate mobile...

Trying to reactivate mobile hotspot device on my phone. Mobile phone number is(###) ###-####

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung Galaxy Prime

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Straittalk mobile hotspot device number is ***** in service, trying to get turned on.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I've got a new service plan /auto pay

Submitted: 4 months ago.Category: Computer
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Answered in 4 hours by:
3/11/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

You will need to have an active plan with data before you can activate the mobile hotspot.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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