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My studio 19 will not open. Says side by side configuration…

Customer Question
My studio 19 will...

My studio 19 will not open. Says side by side configuration is wrong.

Technician's Assistant: What device or product does this involve?

Pinnacle Studio 19.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell XPS windows 10

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

Not that I was aware of.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just been on line trying to figure out.

Submitted: 4 months ago.Category: Computer
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Answered in 6 hours by:
3/11/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,330
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

This can happen if your Windows and Studio software are not kept up to date.

Have you checked for and installed all available updates?

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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