Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a laptop I can't get into. Have it set up with

Customer Question
I have a laptop...

I have a laptop I can't get into. Have it set up with outlook account and tried my password, tried resetting password, tried everything and can't log into my laptop at all. Running Windows 10 on laptop. Can you help me somehow. I've tried getting into command prompt and it won't let me without the password. A friend of mine told me it's likely my email was hacked.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No - I can't get into it at all

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I've tried all of that and it tells me I haven't provided enough information. It has now locked me out completely for 24 hours

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is this going to cost me anything cuz I have no money to spend

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 14 hours by:
3/11/2018
Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,953
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Customer reply replied 4 months ago
I sure do
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

This is a paid service. I can see that you mentioned that you do not have money to spend.

Call customer service at 1-***-***-****

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How much do I have to pay for this? Well...i don't expect a
well...i don't expect a face to face with google....and I'm not sure I want to spend that much. I've once again been prohibited from signing in to my gmail.....I've had the email account for over 15 years and they have no way of 'authorizing' that I'm the owner of the email address. I think I'll just sign on with a different vendor. Google is horribly lax in dealing with this.... … read more
Harry
Harry
2,046 satisfied customers
I think I have been hacked and wanted to change my password
I think I have been hacked and wanted to change my password ***** have been unable to do that and am now locked out for 24 hours. … read more
Josh
Josh
Support Specialist
21,953 satisfied customers
Locked out of my outlook. have att service and they have to
locked out of my outlook. have att service and they have to escalate to an engineer. need to get into my email as quick as possible My name is***** and email is***@******.*** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been locked out of my fb account and told I tried to
I have been locked out of my fb account and told I tried to many times to reenter, It cost me 159 dollars to get my pc cleaned and that didn't fix the problem what do I do I am angry and going to go t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cannot remember my Yahoo password XXXXX couldnt answer the
I cannot remember my Yahoo password XXXXX couldn't answer the security questions. After numerous attempts I was locked out for 24 hours. That was Monday. Now I cannot download my e-mails or send out n… read more
Josh
Josh
Support Specialist
21,953 satisfied customers
If someone has hacked into your email or facebook account,
If someone has hacked into your email or facebook account, is there a way to track them down?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Three nights ago, I talked with Josh who walked me through the problem of myself being loc
Three nights ago, I talked with Josh who walked me through the problem of myself being locked out of my own FB account. FB says that I dont' know my own password. I haven't been able to log in since l… read more
Josh
Josh
Support Specialist
21,953 satisfied customers
hi i am trying to change my password XXXXX my account got locked
hi i am trying to change my password XXXXX my account got locked for 24 hours because i forgot what my favorite movie was and tried five different movies i need to change password XXXXX get into my ma… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My husband, who shares the network with me has a message on
My husband, who shares the network with me has a message on his laptop that he no longer has MSN and has been disconnected. Why does mine work and his doesn't?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
hello....i am having trouble with my outlook express....we
hello....i am having trouble with my outlook express....we have 2 email add on this compurter....bill's comes up otomatic, when we push outlook express....and when i want to use mine i go to swith ide… read more
Josh
Josh
Support Specialist
21,953 satisfied customers
i have been locked out of my hotmail email by using the wrong
i have been locked out of my hotmail email by using the wrong pass word too many times. I also tried to reset and that is locked out as well… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My HM account got hacked on Monday. So I changed my password.
My HM account got hacked on Monday. So I changed my password. By Weds HM figured out my account got hacked and forced me to change my password XXXXX Now neither old nor new passwords are working so I … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cant access my hotmail account. I tried reseting password
I can't access my hotmail account. I tried reseting password XXXXX it said it would send it to a yahoo account that is not mine. It did not ask me security questions. I am completely locked out. Frien… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I need to change my password for my AOL mail account. I cannot
I need to change my password XXXXX my AOL mail account. I cannot change it because the process won't take the answer to my security question. Also, I cannot change the password XXXXX using billing inf… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Need you help. Had my Outlook hacked. they have sent messages
Need you help. Had my Outlook hacked. they have sent messages to my contacts asking for money._Have had my machine cleaned - however, i cannot get into my msn account. looks like they have… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
I have tried to re-set my gmail password ( I have 2 gmail accounts)
I have tried to re-set my gmail password ( I have 2 gmail accounts) evidently TOO many times.. I am not locked out of BOTH... and cannot receive any instructions to re-set EITHER. I use my pc for EVER… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Someone is using my e-mail address and all my contacts to extract
Someone is using my e-mail address and all my contacts to extract money from them. I need to get into my msn e-mail address but the computer will not allow me. My details have been changed. I need all… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
trying to reset password didnt remember pet question, how
trying to reset password XXXXX remember pet question, how can i reset password XXXXX said i had to wait 24 hours but do to security reasons can't... please help… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x