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I messed up. I put a password on my phone and I guess forgot…

Customer Question
I messed up....

I messed up. I put a password ***** my phone and I guess forgot to write it down and now can't remember it. Is there any way to correct this so I can use my phone again,. I"m 76 and forgetful. LOL

Technician's Assistant: When were you last able to use your phone?

A couple days ago. Right after I put on the password.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

That would be wonderful. I don't know how to do that.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Don't go to fast!! lol

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/10/2018
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

I'm sorry about the issue, What is the model and brand of your phone please?

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Customer reply replied 4 months ago
Samsung Galaxy S8 Active No to the $39
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.

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Customer reply replied 4 months ago
I was told a tech would help me reset my phone without loosing my photos, contacts etc for $5
Customer reply replied 4 months ago
Can you help me or not?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

unfortunately a reset restores the original factory settings and will delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and videos. It does not delete data stored on the SIM card or SD card.

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Customer reply replied 4 months ago
Well, thank you for your help anyway.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 4 months ago

I'm sorry but this is the only solution

Thank you

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Customer reply replied 4 months ago
Your expert was unable to help me. Please refund the $5 to my credit card account. THank you
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