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My laptop has stopped seeing the network printer. But it…

Customer Question
My laptop has stopped...

My laptop has stopped seeing the network printer. But it does "find" a printer name of the same model printer -- HP6960 -- that does not exist. Ideas?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Laptop is HP Envy. Windows 10.

Technician's Assistant: What have you tried so far with your Envy? Have you installed any updates recently?

No. on updates.

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/10/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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