Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm using google drive for music and photo storage, the

Customer Question
I'm using google drive...

I'm using google drive for music and photo storage, the photos show up on all my devices but i cannot access the music on my phone or tablets

Technician's Assistant: When were you last able to use your phone?

A few days ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ive done thateverything appears on the devices but not on the my google drive

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
im trying to load music to my google drive,it appears on the drive on my laptop, bt not on my phone or tablets the photos do appear
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed. i do i thought the responses were instantanous, if noy i'd prefer to work it through on my own and cancel the service.
Answered in 17 minutes by:
3/10/2018
Tech Support Specialist: technicalcat, Consultant replied 5 months ago
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using this service. My name is ***** ***** I will help you now.

What format are the audio files? MP3?

What APP are you using to play the audio files on your tablet/phone?

Can you DOWNLOAD the music files, or are you unable to download or play?

NOTE: To reply to me, please type your message in the box below and click the button to send.

Ask Your Own Computer Question
Customer reply replied 5 months ago
mp3 or m4a. they are all on the drive on my pc but when i load them on the phone or tablet they dn't show up. one tune didshow up on the phone and the tablet and it played just fine withmany different players. I've used mu\y drive before and had no problem so clearly im doing something wrong
Customer reply replied 5 months ago
the photos shoe up on the android my drive, but not the music
Customer reply replied 5 months ago
are still connected?
Tech Support Specialist: Josh, Support Specialist replied 5 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,237
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cant get into my google account and safe mode is stuck on.
i cant get into my google account and safe mode is stuck on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Can't get into my google account. It comes up suspicious
can't get into my google account. It comes up suspicious activity on my account. They sent me a code by text,but I have a landline phone and it won't except text messages. can they please call me with… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
My google mini is not connecting up on system. please call
my google mini is not connecting up on system. please call me at(###) ###-####… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
768 satisfied customers
I have a Google Pixel 2 phone and have T-Mobil service. I am
I have a Google Pixel 2 phone and have T-Mobil service. I am having problems receiving text messages. I get "this service is not available." I have cleared the storage and cache areas and been to T-Mo… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
I have two problems with my computer using windows 10 OS.
I have two problems with my computer using windows 10 OS. … read more
R LAFAYETTE
R LAFAYETTE
Intel Technology Provider 2017 GOLD
49 satisfied customers
Can not remember my password to unlock mt tablet. Three
can not remember my password ***** unlock mt tablet … read more
Moses C
Moses C
Bsc
812 satisfied customers
I am finding it impossible to sign in, which I need to do as
I am finding it impossible to sign in, which I need to do as I have to disable cookies. No password ***** haver used works, I caanot receive texts on my land line number I gave. I don't know how to op… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to get skype spark. Sorry i used to be with
sorry i used to be with vodaphone i have been with spark for several years but have never used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My lenovo laptop asked me to restart to update so now it
hi my lenovo laptop asked me to restart to update so now it wont go past password ***** … read more
Sean T
Sean T
IT Techncian
High School or GED
9 satisfied customers
Several google accounts and over 2 years lost info and
several google accounts and over 2 years lost info and passwords and want to get them on one recent updated account as I am getting a new phone and all devices are screwed up … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My S550C Asus laptop stopped recognizing my Bluetooth
My S550C Asus laptop stopped recognizing my Bluetooth devices after I deleted the existing ones … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Nothing my att wireless acct is factory rebooting and it
nothing my att wireless acct is factory rebooting and it isnt takeing my password ***** phone , but k.kisling58 is recognized on desk top … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Jared has helped me before. I have trouble with my emil
Jared has helped me before. I have trouble with my emil (google) and it messing interfering with using my computer. Can he or someone help me?… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a magicjack plus, and have not used it or so years
I have a magicjack plus , and have not used it for 3 or so years and I have no Computer only a IPad , how do I get started ?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Re Lenovo Flex 2-15 P/n59424920 I cannot get my keyboard to
Re Lenovo Flex 2-15 P/n59424920 I cannot get my keyboard to recognize my typing although it does recognize the screen keyboard… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I must have pressed something by accident because suddenly I
Hello. I must have pressed something by accident because suddenly I have some text that appears to be locked or blocked. It won't move. Also, as I am trying to type, the justification, or kerning, or … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
We have a yoga tablet 8 and forgot password to open the
Hello, We have a yoga tablet 8 and forgot password ***** open the tablet. Can you please help me… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
i have have developed a profile on the dating site plenty of
i have have developed a profile on the dating site plenty of fish ,It has been almost a month since it went missing.I Should be grateful if you can retrieve my profile.My name was lakecityman23, my zi… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x