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I just got my computer back from the shop after I was

Hi Pearl, my name...

Hi Pearl, my name is Richard. I just got my computer back from the shop after I was hacked. They had to swipe my computer and reload windows. I previously used Microsoft Edge/Bing as my browser. I was somehow able to get the "e" symbol on my task bar, but when I click on it the Google screen shows up. Can you please tell me how to get back to what I was using? I've tried all of the suggestions online with no success.

Technician's Assistant: When did you last update Edge?

How do I do that?

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your Edge?

I followed the instructions I found on line. Go to start...settings...default app settings etc.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That's it, I believe. Thank you.

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Answered in 1 minute by:
3/10/2018
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,769
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Hope the computer is loaded with Windows 10 os?

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Let me know when you are ready

Thanks

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Customer reply replied 4 months ago
I am ready.

Are you messaging me from same windows pc?

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Customer reply replied 4 months ago
No thank you. Good-bye.

hey,

Please wait

There is no more charge

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You are already connected to expert support. I am there to assist you.

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Customer reply replied 4 months ago
This is how I got hacked in the first place.I let some one remotely into my computer.

fine...

We will continue the chat session if you are not comfortable with remote session

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Customer reply replied 4 months ago
OK

So you want bing to appear when opening Internet Explorer, right?

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ok..

Please open new tab, type below url on address bar

https://www.bing.com/

press enter key

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Just check bing web site and confirm is that what you required as homepage

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status please?

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Customer reply replied 4 months ago
I've got it thanks

Great...

You may set the page as homepage...

(Please don't forget to rate my service if you are satisfied with the answer provided. You may press above stars(top right) for rating

Thank You

arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,769
Experience: MCSE, RHCE, IBM System X Server Certified
Verified
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