Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Can't sign into email. Message says needs update from a

Customer Question
Can't sign into email...

Can't sign into email. Message says needs update from a desktop. Don't have desktop.

Technician's Assistant: Are you logged into your email account on any other devices?

No, but have account on tablet, but not logged in at same time and neither work.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone, *********

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/10/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,835
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Let me know your email id?

Ask Your Own Computer Question
Customer reply replied 5 months ago
Don't know id
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

sorry,

Don't you know your email id?

Ask Your Own Computer Question
Customer reply replied 5 months ago
No, where is it
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Are you messaging me from mobile device?

Ask Your Own Computer Question
Customer reply replied 5 months ago
cell
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Is it an android?

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Open Google apps > Tap Gmail

See it loads email

Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Have you got it open

Ask Your Own Computer Question
Customer reply replied 5 months ago
Are you receiving my responses
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

yes... what happens when you open gmail

Do this on mobile:

Open Google apps > Tap Gmail

See it loads email

Ask Your Own Computer Question
Customer reply replied 5 months ago
Nothing
Tech Support Specialist: Byron, Computer Support Specialist replied 5 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,407
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Did you recently receive an e-mail from Google inviting you to do a security checkup?

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 5 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,486
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Can you please give me the exact complete word for word error message that you get and what you are doing when you get it?

Ask Your Own Computer Question
Customer reply replied 5 months ago
Your account needs updating. Please sign in at login.yahoo.com from a desktop computer so Yahoo can guide you through the process safely and securely.
I'm not doing anything accept tapping "Start over" with same results.
Customer reply replied 5 months ago
no, l don't remember getting a message from Google about a security check..
Tech Support Specialist: Robert M., Consultant replied 5 months ago

OK and what is putting up that message

Is it an email?

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 5 months ago

Do you have a yahoo email address are you using the yahoo email app or signing in through a browser?

Ask Your Own Computer Question
Customer reply replied 5 months ago
It comes up when I try to log in to email. It is a Yahoo email account and I'm logging in thru browser.
Tech Support Specialist: Robert M., Consultant replied 5 months ago

i can try logging in for you on my desktop if you want but for the phone call i need a premium service agreement and i cant put one up on this question. you would have to open another one to me

you might try doing a password *****

or downloading the yahoo mail app and see if that works any better

https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&hl=en

Ask Your Own Computer Question
Customer reply replied 5 months ago
Already reset password. I'll try the app, if that doesn't work will get back to you later. Thanks
Tech Support Specialist: Robert M., Consultant replied 5 months ago

let me know please

it seems a weird error that other people are getting and no standard solution. But to me it looks like its an issue with a new version of yahoo not working on some older browsers

the app should work in that case.

If it does i would really appreciate if you took a moment to click on the stars and give me a 5 star rating. that affects my status on this site and my ability to help others.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Will do
Tech Support Specialist: Robert M., Consultant replied 5 months ago

thank you

please let me know after you try it :)

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,486
9,486 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Google's. I have a question about google. I need to reach
i need to reach google to get the answer TO WHEN I SIGNED UP WITH THEM IT IS A QUESTION DURING PASS WORD RECOVERY … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
N1804125876........I kept getting can not connect to the
N1804125876........I kept getting can not connect to the server when I attempted to open my email on my tablet. I uninstalled both email accounts and can not reload. Keeps saying I can not connect to … read more
arsufi2002
arsufi2002
Computer Support Specialist
1,835 satisfied customers
I had to buy a new phone because my last phone crashed the
I had to buy a new phone because my last phone crashed the Verizon moron who sold me the phone did something and screwed up my password … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I can't log into Facebook. I don't know why my passwords
I can't log into Facebook. I don't know why my passwords arnt working, or why it has gone back to my old phone number that I don't have access to. I make another account so I could see how my privacy … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't get into my gmail account. I never use anything but
No, I never use anything but msn.com, but recently tried to sign up for gmail and they tell me I have an acount. But I don't remember anything about it, so no pasword. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have signed up for a Skype account on my daughter's tablet
Hi there, I have signed up for a Skype account on my daughter's tablet as it's already downloaded. I got on it and was messaging a family member when I got kicked out of it, said something like it had… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I'm trying to get into my google acct. Edges7 can't log into
I'm trying to get into my google acct . Edges7 can't log into it try ed everything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I totally forgot my Password. And my phone died a violent
OK, I totally forgot my Password. And my phone died a violent death, so I can't use that or the other email as recovery … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
Yesterday I bought a Microsoft Surface Pro. I did the
Yesterday I bought a Microsoft Surface Pro. I did the Windows Hello, set a pin, had my picture taken and analyzed; but when I log in, the tablet acknowledges me but I get this message - "We can't sign… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Samsung Galaxy E tablet. Someone changed the Google
I have a Samsung Galaxy E tablet. Someone changed the Google password ***** my knowledge now I can't get into the tablet. I sent it to Samsung and tried a hard reset- no luck. I originally used one of… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
With I'm not good with computers. Was using my daughters
With I'm not good with computers. Was using my daughters computer today and wanted to send an email from my Gmail account. Had to reset password. Now I can into my Gmail it says I'm signed out of goog… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,091 satisfied customers
Idont know my ADMIN password, and I amnot sure why I am
Idont know my ADMIN password, and I amnot sure why I am being asked to activate Windows. … read more
Byron
Byron
Computer Support Specialist
3,407 satisfied customers
Nothing I need help recovering my old Yahoo account if I
Nothing I need help recovering my old Yahoo account if I can … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
It isnt recognizing my google account. Just you. An update
An update happwned last night while phone was plugged in … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I want to go back to my original email settings before I
I want to go back to my original email settings before I tried to change them. cant access my account on the computer or phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've been playing Juice Land" months. It's time to update
Hi, I've been playing Juice Land" for many months. It's time to update BUT IT SAYS I HAVE TO SIGN IN TO MY ACCT to proceed, I am signed in, I'm playing but can't continue until I "sign in to my acct. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My email address is***@******.***, however some sites
My email address is***@******.***, however some sites do not allow me to register. even using***@******.*** does not get me in, yet***@******.*** allows my friends etc to send me emails. what is it ab… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I just purchased an ASUS Transformer tablet that uses google
I just purchased an ASUS Transformer tablet that uses google as it's main browser. Whenever I try to type in a new user name and password XXXXX does not work. I may tried too many times, I dfon't know… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x