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The account that was setup is not the one that is mine and…

Customer Question
The account that was...

The account that was setup is not the one that is mine and would like to set it up to where I can can update

Technician's Assistant: What device or product does this involve?

My computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Window 10hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Microsoft is sending me to update and for me to get in my account and every thing is not taking the password ***** I have on all of my devises I have had this computer sense christmas

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My phone number is***-***-****

Submitted: 5 months ago.Category: Computer
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Customer reply replied 5 months ago
It was stating that my email was bassmaster6165 and isn't it is bassmaster61
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
3/10/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 5 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 5 months ago

Can we do a remote session so i can check this for you?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 5 months ago

Please accept request for remote service which i've just sent.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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