Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My hard drive died and i need a replacement copy ofthe

Customer Question
My hard drive died...

My hard drive died and i need a replacement copy ofthe software MS Office professional pro 2016 for pc. My product key allows for 5 PCs. I am rebuilding the pc

Technician's Assistant: Does the hard drive icon appear on your desktop?

Not the old one. it has been removed as there is no power to it.

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have the product key

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
3/10/2018
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 979
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Do you have access to your Microsoft account ? If so, You can use that to reinstall the software again.

Let me know if you want me to remotely connect to your computer and get this done.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Bhavik, so sorry for the delay. I have re-installed Office Pro 2016 however it appears the licence key I purchased from an on-line supplier is part of a scam and the software will not activate. Unsure where to go now. M/S has been good and may consider re-issuing the key after I supply them with purchase information. Not holding my breath though. Not sure if there is anything you can do.
Customer reply replied 4 months ago
Do not understand how you can fix an invalid key. I would need to fire up & connect you to the other PC.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am moving onto a new computer and I purchase Microsoft
I am moving onto a new computer and I purchase Microsoft office with thumb drive, but I do not have the activation code so I can activate the programs. Can I get an activation code via e-mail so I can… read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
I purchased a Lenovo Yoga 2 laptop in 2014 - it has finally
I purchased a Lenovo Yoga 2 laptop in 2014 - it has finally crashed the hard drive and I want to replace the hard drive and reinstall MS Office 2013. Is it possible to get another Product key to reins… read more
Cody
Cody
Computer Science
2,387 satisfied customers
My old computer was using windows vista. I purchased a new
My old computer was using windows vista. I purchased a new computer w/o purchasing MS Office. How can I get the MS Office files from my old hard drive onto my new computer? … read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
I have purchased a new computer and have moved my hard drive
I have purchased a new computer and have moved my hard drive from my old computer a second hard drive on my new computer. I can access other files, but I cannot activate my MS Office programs. How can… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need a copy of MS Office 2010 professional for reinstall.
I need a copy of MS Office 2010 professional for reinstall. I do have the product key, but no copy of the software. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I am trying to use a product key which was for 5 Pc's but a
Hello, I am trying to use a product key which was for 5 Pc's but a message pops up saying ' This product key has already been used'. I just want to be sure that there is no errors before i go an buy a… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
my last dexktop with xp home died anf i have just bought a
my last dexktop with xp home died anf i have just bought a new pc with xp pro os. The Office 2002+publisherused on the old pc has been called not genuine on my new pc.I am 73 and would like to use the… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
I am upgrading on a Toshiba Satellite A505-S6960 from Vista
I am upgrading on a Toshiba Satellite A505-S6960 from Vista to Windows 7 Professional. To do the upgrade I need to re-install Microsoft Office. How can I get a copy of the product key and software for… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I need to get my 25 product key number again for MS office
I need to get my 25 product key number again for MS office professional 10. It was sent to me a long time ago by email and my computer crashed the other day and I'm in the process of rebuilding it. I … read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I had MS Office Small Biz 2007 loaded onto my computer - which
I had MS Office Small Biz 2007 loaded onto my computer - which died last week (hard drive died - silly me - no back up!) I have purchased a new laptop, with MS Office Small Biz 2010 preloaded, but wou… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
hard drive failed and need to re install office pro 2007. dont
hard drive failed and need to re install office pro 2007. dont have disks just oem licence. where can i download software from… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
hello, in 2004 I purchased Office Professional (for XP) on
hello, in 2004 I purchased Office Professional (for XP) on the Microsoft partners "Home Use Program". This year my PC died and I now have a 2011 model with Windows7, Office Home and Student and Office… read more
James K.
James K.
Managing Director
283 satisfied customers
Are there legitimate 3 license versions of Office 2010 out
Are there legitimate 3 license versions of Office 2010 out there? I bought such a "New, shrink wrapped, unused, installable on 3 PCs" version on Ebay and a seller that is a certified MS retailer just … read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
is there any way to download microsoft 2000 professional. my
is there any way to download microsoft 2000 professional. my disk will not run it as it spins. I have a registered version. any help?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have MS Home and Office 2007 and have used 2 of the 3 loadings
I have MS Home and Office 2007 and have used 2 of the 3 loadings alloted to me. The hard drive on one of my computers failed and I either will replace it or buy a new computer. In either case, I'll ne… read more
Shawn Murray
Shawn Murray
Associate Degree
100 satisfied customers
Until I recently had a total computer crash, I had been using
Until I recently had a total computer crash, I had been using MS Office 2000 Professional. When I had to replace my computer I was only able to get back minimal amounts of data and a few of my documen… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have upgraded my pc with a new hard disc, motherboard, etc.
I have upgraded my pc with a new hard disc, motherboard, etc. This required me to re-instal Microsoft Office Pro 2007 to my new hard disc. I still have my old hard disc on my pc but do not use it much… read more
AFFalcon
AFFalcon
Network Engineer
Bachelor\u0027s Degree
87 satisfied customers
I am tying to activate MS Office Professional 2003 Upgrade
I am tying to activate MS Office Professional 2003 Upgrade (with authentication key) on a new computer, using my original copy of MS Office Professional 2000 (with its authentication key during the in… read more
System Admin
System Admin
Bachelor's Degree
46 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x