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Pearl, there's nothing stated in this website about what…

Customer Question
Hi, Pearl, there's nothing...

Hi, Pearl, there's nothing stated in this website about what fees are charged? What's the "policy" for getting assistance? I need help in reconnecting my SBCGlobal.net email account with Yahoo (for some reason that I don't understand, Yahoo INCLUDES SBC Global emails also.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

PC, via Google Chrome.. - click on Yahoo - Click on Mail...used to be fairly simple to select my old SBCGlobal.net email; NOW, I'm routed from one site to another, having to repeat all of my information, password,..then Yahoo jumps into requiring that I input a CODE that's sent to my chosen email...then, halfway through that process, it reverts me back to the very beginning...

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes - what are your fees?

Submitted: 4 months ago.Category: Computer
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Answered in 9 minutes by:
3/10/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,077
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your sbcglobal email address?

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Customer reply replied 4 months ago
Hi, Jins,
My SBC Global address: ***@******.***
My YAHOO address: ***@******.*** (I NEVER use this but it's linked together with SBCGlobal ) I wish I didn't have this combined setup. Bot***** *****ne - I cannot get back into my sbcglobal account.. Thanks!
Customer reply replied 4 months ago
Is there a "workable" phone # for Yahoo Customer Service? I have access to 2 local IT techs but would rather do as much on my own as possible..
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Yahoo don't offer Phone support for free customers. Paid customers will get support from them. Let me check what can be do with your case.

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Do you have access to phone number ###.###.5886 ?

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

Check your text message on that phone and let me know the temporary password ***** received.

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago

I need immediate reply from you, temporary password ***** ***** only for few minutes.

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