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I don't know my password please help. Apple desktop. I have…

Customer Question
I don't know my...

I don't know my password please help

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple desktop

Technician's Assistant: What Operating System (OS) are you running on your Mac?

I have no idea.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

We've spent 3 hours trying to sign up on Amazon Prime with our new TV, but apparently our password ***** ***** Why can't we call someone or get this resolved??

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Let's get this resolved ... please

Submitted: 4 months ago.Category: Computer
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Answered in 4 hours by:
3/10/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,349
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
  • To reset your password: Go to https://www.amazon.com/gp/help/customer/display.html?nodeId=201121280 and click on the Forgot Your Password *****
  • Follow the on-screen instructions.
  • Follow the instructions in the e-mail sent to the e-mail address on your account. Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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