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My New Samsung Galaxy 7 phone was deactivated by Google 3…

Customer Question
My New Samsung Galaxy...

My New Samsung Galaxy 7 phone was deactivated by Google 3 days ago.I called Samsung and they informed me that Google and Gmail did this. I reset my password, multiple times the past 3 days .Reactivate my access to my phone immediately>

Technician's Assistant: Are you logged into your Gmail account on any other devices?

NO,My phone is inaccessible.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####Cathy Green !*****@******.*** AKA***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That I have been unable to access my phone to call my daughters for greater than 3 days and have been very ill. I am so upset, as are my daughters.

Submitted: 4 months ago.Category: Computer
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Answered in 6 hours by:
3/10/2018
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

You will need to complete the gmail recovery process at:
https://accounts.google.com/signin/recovery

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Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

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