Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My own pc has crashed and it is being repaired I am trying…

Customer Question
My own pc has...

My own pc has crashed and it is being repaired I am trying to log in to my account***@******.*** have forgotten my password ***** am using a computer at my library

Technician's Assistant: What device or product does this involve?

It is a desktop computer same as my own computer that crashed

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is not a laptop it is a desktop

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Again it is a desktop computer and all the icons disappeared from my screen so as it was still under warranty had to send it away for repair have not used it for 3 weeks

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really I live in WA had to send my computer to Sydney for repair just like to access my email account but forgotten my password

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/10/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you have access to your bigpond email address? Do you have a cell phone number that is able to receive text messages? If yes, what is it?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Have you tried anything at the hotmail website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Please help! My hotmail account suddenly would not let me
Please help! My hotmail account suddenly would not let me sign on last night, and a friend told me she got spam from me. MSN sent me to a "verification" page, but the questions were so specific I coul… read more
Baisil
Baisil
Bachelor\u0027s Degree
151 satisfied customers
I cant get the system to recognize my new password on my @live.ca
I can't get the system to recognize my new password XXXXX my @live.ca acct. after it has been changed several times and I have waited the 24 hrs to try it.… read more
Christopher James
Christopher James
Bachelor's Degree
98 satisfied customers
I have had a email account for several years and now my account
I have had a email account for several years and now my account has disappeared, said my password XXXXX XXXXX I have loss all of my customers email addresses, please help! H. Dennis Greer XXX-XXX-XXXX… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
my hotmail account has been locked. my password is not being
my hotmail account has been locked. my password XXXXX XXXXX being accepted and when i try to reset it my secret question is not accepting my answer. can you help… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
I have WindowsXP. Couple days ago, it would not come up.
I have WindowsXP. Couple days ago, it would not come up. Had a black screen that said something about the system config missing or a corrupted....? So I kept playing until I was able to get to a scree… read more
Nilesh
Nilesh
Bachelor\u0027s Degree
649 satisfied customers
I am still trying to access my hotmail. I have not had a satisfactory
I am still trying to access my hotmail. I have not had a satisfactory answer as yet. Richard… read more
Aastan
Aastan
Business Owner
Bachelor's Degree
114 satisfied customers
I have had the same hotmail password for over 10 years. I
I have had the same hotmail password XXXXX over 10 years. I know what it is but hotmail keeps saying it is wrong. I tried getting access through all the other avenues but can't remember the security q… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
we have had an e-mail account [email protected] for over 15
we have had an e-mail account :[email protected] for over 15 years. I logged in yesterday morning, logged off, then tried to log in yesterday afternoon and was unable to log in - said incorrect password … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
Have had my hotmail account hacked into, password changed and
Have had my hotmail account hacked into, password XXXXX and now I don't have access to it. How can I fix this ? Very important to me .… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Hello- My name is Pamela Jacobson and my email was hacked into
Hello- My name isXXXXX and my email was hacked into 1 week ago. I cannot log on to my web page and retrieve any information. I have tried all this time to get ahold of someone that can help me. I woul… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
I am unable to access my hotmail because I could not remember
I am unable to access my hotmail because I could not remember the password XXXXX they have kept sending me my password XXXXX my address that cannot be accessed. I have been told that I have tried too … read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
Can you reset my windows live email account password I belive
Can you reset my windows live email account password? I belive my account is being hijacked.… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
I have had the same email address and password in hotmail for
I have had the same email address and password XXXXX hotmail for about 6 years. just last week someone hacked me. they changed my password XXXXX now i cannot get in my email. but the worst thing is th… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
Help my hotmail account was hacked into on Friday and I cant
Help my hotmail account was hacked into on Friday and I can't get into it. I've tried to get into to change my password XXXXX its completely locked out and I need help asap as I'm running a big event … read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I gave a windows Live ID and a password for my new Dell computer.
I gave a windows Live ID and a password XXXXX my new Dell computer. They weren't accepted, so I started all over with new ID and password. These weren't accepted. After several times I got this messag… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I signed out of Windows Live Hotmail and now I cant get back
I signed out of Windows Live Hotmail and now I can't get back in. The screen has my email address but is asking me for a password. I don't know my password.… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
i installed the latest version of windows live messanger this
i installed the latest version of windows live messanger this morning & now I am unable to sign into my hotmail account, it is saying invalid password XXXXX is incorrect as I have not changed it since… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Hi There, I cant access my facebook account as I had asked
Hi There, I can't access my facebook account as I had asked for my password XXXXX be sent to my hotmail account, but however have now realised i am also unable to access my hotmail account as had forg… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x