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I purchased a Lenovo Yoga 2 laptop in 2014 - it has finally…

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I purchased a Lenovo...

I purchased a Lenovo Yoga 2 laptop in 2014 - it has finally crashed the hard drive and I want to replace the hard drive and reinstall MS Office 2013. Is it possible to get another Product key to reinstall this when I get a new hard drive. I can't find the key anywhere.

Technician's Assistant: What Operating System (OS) are you running on your Yoga?

We upgraded the original Windows 8.1 Pro to Windows 10 Pro when we originally got the free upgrade.

Technician's Assistant: What have you tried so far with your Yoga? Have you installed any updates recently?

I have constantly updated the software since I purchased it, but the software is crashing on the hard drive and I am reinstalling Windows 10 from scratch and need to reinstall the MS Office 2013 I bought from Lenovo when I purchased the laptop

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/10/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
No I am not using that computer now. I just need to know if I can get a product key from it to be able to reinstall MS Office 2013 on the new hard drive that I am buying.
Customer reply replied 4 months ago
I was trying to connect with Lenovo where I bought the original copy of MS Office 2013
Customer reply replied 4 months ago
I am not having this problem with my current laptop
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

we are not related to Lenovo

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Customer reply replied 4 months ago
please refund my money you can’t help me get a product key from them.
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