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I am getting a virus message and my computer has been

I am getting a...

I am getting a virus message and my computer has been blocked. Can u help me.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a dell

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I turned it on thus morning and the message came up today. I tried to call the support number but the wanted $ before helping me.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I can't think of anything.

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Answered in 4 minutes by:
3/10/2018
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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are you chatting to me from the same computer?

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Customer reply replied 4 months ago
I am on my phone but my computer is in front of me.

That number is ***** and this msg is a scam.

Can you hold the power button until the system shuts down, then press it once to turn it back on and tell me if the message is gone.

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I can only do remote if you can browse to websites on the problem computer.

Can you do the steps above first please.

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Are u to help me or not?
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

can you login to your computer?

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Customer reply replied 4 months ago
I am rebooting the computer.

ok

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Customer reply replied 4 months ago
It's running really slow.

can you get logged in?

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Customer reply replied 4 months ago
It has come up with the search page.

go here to connect me; https://tinyurl.com/ybd3kbuv
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
My computer is thinking. Give me a minute.

sure thing

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Customer reply replied 4 months ago
Ok it finally downloaded.
Customer reply replied 4 months ago
I have the web sight that u told me to log in to on my screen.

what browser are you using? it should download a file you need to run

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Customer reply replied 4 months ago
It downloaded the file. Now it is asking do u want to allow this app to make changes on your device? Is this safe?

yes

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Customer reply replied 4 months ago
Ok.

I'm on but only see a black screen

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Customer reply replied 4 months ago
Ok the screen is up now.
Customer reply replied 4 months ago
Is it fixed?

no I haven't been able to do anything yet its so slow at the moment

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Customer reply replied 4 months ago
Do I need to do anything now?
Customer reply replied 4 months ago
How much was I charged?

email***@******.*** for billing, I don't have access to that information.

I'm disconnected all done, everything should be cleaned up.

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Customer reply replied 4 months ago
Thank u.
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
6,968 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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