Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password.? HP. Tried my old password. Not sure…

Customer Question
I forgot my password ...

I forgot my password

Technician's Assistant: What device or product does this involve?

?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tried my old password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not sure

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 hour by:
3/10/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 4 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Computer Question
Tech Support Specialist: Dustin, Computer Support Specialist replied 4 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,232
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hello again, I never heard back from you.. Did my suggestions help you solve the issue? If so, please click and submit a 5 star rating to show that I was able to assist you.

Ir you still need help, reply and we can continue working on this issue. If you no longer need help, still send a reply so that I can send you the refund link.

Thank you,

Dustin S

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Can I please be put through to tec support please, Hp, It
It didn't come with a DVD it was surprise to I've only had it 4 months … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I forgot my security passwords. The payout. Hp Provilian
I haven't tried my passwords for security for a long time and simply forgot what they are. … read more
N Nguyen
N Nguyen
Master of Business
Forgot password, forgot my password, hp, 4 days - tried
forgot password JA: What device or product does this involve? Customer: forgot my password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: hp JA: How long has… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Can't get a correct password for Amazon.com. H P laptop
Can't get a correct password ***** Amazon.com JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: H P laptop Windows 10 JA: What HP model do you have? Customer: S… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
Forgot my password and want a new one. Forgot my password
aol wanted us to go on gold I spent over 3 hours with the aol tech got it on our computer I can open old mail but not regular e-mail I forgot my password ***** aol is charging my credit card 4.99 a month but I have not been able to use aol for over two months … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I can,t get back to the place to put in the code numbers you
i can,t get back to the place to put in the code numbers you gave me to change my password ***** i forgot … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My windows 10 does not recognize my password. HP laptop.
Have not used my PC for a while. Went to sign in and it did not recognize password. Then I click on forgot password ***** it had my old email address so I asked to be send to my current land line as it did not have cell number and I got no call so nothing is happening … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Don't now password, I forgot. Hp lap top. Windows 8, hp 15.
Have not used it in quite awhile, forgot password ***** unlock screen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Forgot password remember first half- not sure of last 4
forgot password ***** first half- not sure of last 4 digits … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Forgot my logon password for another computer. Hp envy. Envy
envy h8 1445 desktop can t remember the os old and trying to fix it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My tablet wont acknowledge my password and allow me into
My tablet wont acknowledge my password ***** allow me into playstore … read more
Mr.Med
Mr.Med
1,186 satisfied customers
Bought the Sims 4 games forgot password can"t get in. Trying
Bought the Sims 4 games forgot password *****"t get in. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I forgot my password. Please help me find it .. I typed in
I typed in my password ***** received ibstructins I had used the wrng one. I used a substitute and received he sae message. Infollowed instructions to chang a password ***** received the bsame message. No, mI'm sommixd up ... … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
I cant see your security check page fully i forgot my
I cant see your security check page fully i forgot my password … read more
Moses C
Moses C
Bsc
753 satisfied customers
Forgot my password, don't remember, HP, I bought it on
I bought it on holiday in Scotland just learning how to use it I am 84 yrs old please have patience with me … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am locked out of e-mail forgot password. Three weeks ago.
this is an old computer i have two of them they are at least five years old … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a 4 month old hp computer and I have HP Media Smart
I have a 4 month old hp computer and I have HP Media Smart Photo and my problem is this after choosing the upload pictures I want to share them and download them to snapfish and it is telling me that … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
forgot pasword on my old laptop want my grandson to have it
forgot pasword on my old laptop want my grandson to have it for games has windows 98 how do i get in… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x