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Windows 10 login screen. Can't sign in. Hp pavilion all in…

Customer Question
Windows 10 login screen...

Windows 10 login screen . Can't sign in.

Technician's Assistant: What device or product does this involve?

Hp pavilion all in one touch screen computer.

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't type in my password.

Submitted: 4 months ago.Category: Computer
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Answered in 10 hours by:
3/10/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,823
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Assuming your computer is running Windows 10, boot the computer and

immediately power off the computer when Windows starts (when the Windows

logo appears). Do this three times and then boot it again and the Advanced

Boot Menu should appear.

Select Advanced options in the menu that appears, then select Troubleshoot >

Advanced Options > System Restore. Select a restore point dated prior to

when the issue first started. Then click Next and follow the prompts to

complete the system restore. Reboot and test to see if the issue is

resolved.

Please let me know the result.

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