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Can't get password. Ipad. Os8. You have a phone number that…

Customer Question
Can't get password Technician's...

Can't get password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Ipad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Os8

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

You have a phone number that is 10 yrs old so can't. get password ***** way

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Have tried every Pass word that Ivan think of need to find or change

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
3/10/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,831
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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David L
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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