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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email got hacked. Yahoo. Lab top. I called yahoo they are

Customer Question

my email got hacked
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: lab top
JA: What troubleshooting have you tried?
Customer: i called yahoo they are trying to sell me a program I believe I was speaking with india
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

I'm sorry about the issue, please try reseting your Yahoo password ***** clicking on the link below:

https://login.yahoo.com/forgot?

Let me know the results

Thank you

Customer: replied 8 months ago.
that doesn't work
Expert:  Mr.Med replied 8 months ago.

What is happening when you attempt to reset? Are you receiving any type of error message?

Customer: replied 8 months ago.
what are you going to do for $39
Expert:  Mr.Med replied 8 months ago.

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

What is happening when you attempt to reset? Are you receiving any type of error message?

Customer: replied 8 months ago.
all the information I type in is incorrect they say
Customer: replied 8 months ago.
I tried to find a phone number for yahoo but was not able to find
Expert:  Mr.Med replied 8 months ago.

Please contact Yahoo support directly at : https://help.yahoo.com/kb/SLN26180.html tell them that your account had been compromised and that you would like to take necessary action to gain it back.

Thank you