Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I recently upgraded to windows 10 & now have a folder

Second opinion] I recently...

Second opinion] I recently upgraded to windows 10 & now have a folder labeled windows.old.

Technician's Assistant: What's the brand and model of your computer?

Surface 4 (can windows.old be deleted? - it takes up almost 29gb)

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It occurred after updating to windows 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

When I tried deleting windows. old, I was asked for systems approval?

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 4 months ago
Not able to find out how to get administrator permission (I am the administrator but am not allowed to delete windows.old)
Answered in 1 hour by:
3/9/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question

go to start menu > search disk cleanup > click Ok for it to scan the C drive

then click on cleanup system files > click Ok again for it to scan the C drive

select the option for previous windows installations > click ok > click delete files

Ask Your Own Computer Question
Customer reply replied 4 months ago
currently hung up in disc clean up, "windows update cleanup"........completed "delete previous windows version"
Customer reply replied 4 months ago
restarted computer - it worked - thank you

awesome, yw!

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
3,889 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have to re install windows 7 home premium to my computer.
hi I have to re install windows 7 home premium to my computer … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
When I take a photo, I get a message saying the photo was
When I take a photo, I get a message saying the photo was not saved. Error 0xA00F424F(ox80004001) … read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
Windows 10 loaded onto my computer overnight, I forgot that
windows 10 loaded onto my computer overnight, I forgot that I asked for this months ago. anyway, all my documents and photos are not on file manager. where are they?… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
How do I delete Windows.old folder in Windows 10 to free up
How do I delete Windows.old folder in Windows 10 to free up disk space. I do not intend to restore Windows 7.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
hi i lost the data for user could PST file how recovery could
hi i lost the data for user could PST file how recovery could be? in the compony they are used the encreption bit program… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How do I delete undeletable folders and files? My computer
How do I delete undeletable folders and files? My computer was infected with a virus a couple of weeks ago. In the end, I had to re-install Windows Vista. It made the previous files store under a Wind… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
I recently upgraded from Vista to Windows 7 Home Premium.
I recently upgraded from Vista to Windows 7 Home Premium. I have a problem with a couple of programs. When I left click on a card in SpiderSolitair and try to drag it to another column, I have to clic… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
My computer uses windows 7 ultimate. Want to delete a windows.old
My computer uses windows 7 ultimate. Want to delete a windows.old file [created over a year ago and don't need anymore]. but after clicking delete, get message that I don't have permission to do so. t… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have a desktop GT5674 computer that had to have the operating
I have a desktop GT5674 computer that had to have the operating system reinstalled since then I cannot access any of my Microsoft Office Documents even though They are still on a program of windows.ol… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
i performed a recovery from a backup, and had the files directed
i performed a recovery from a backup, and had the files directed to a folder that i placed on my desktop. I now want to delete the files (or the whole folder would be better), and i am denied permissi… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
Purchased upgrade for windows 7 home premium to Professional.
Purchased upgrade for windows 7 home premium to Professional. After installing and atempting to run an Win XP program my computer Gateway ZX6810 responded with Upgrade not applicable to run on this co… read more
Eagon
Eagon
Bachelor\u0027s Degree
82 satisfied customers
Ok I started in SAFE MODE and I did see my old Administrater
Ok I started in SAFE MODE and I did see my old Administrater name but again this is in blue and I cannot access or start up with my WINDOWS.OLD folde. It keeps making me Login with my new Username and… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Have upgraded two computers to Windows 7. In both instances,
Have upgraded two computers to Windows 7. In both instances, "access denied" is showing on certain files. Looking for Bob, The Computer Guy… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
i have locked some photos on my old computer then i put them
i have locked some photos on my old computer then i put them on a USB stick for safe keeping and now (3 - 4 ) years later i have a new computer and no access rights can u help ///… read more
Jordan H
Jordan H
Associate Degree
8 satisfied customers
When tryning to download iTunes on my Aspire 6920 I keep getting
When tryning to download iTunes on my Aspire 6920 I keep getting a flag saying"Installer has insufficient privileges to access this directory C: \ Program Files \ Apple Software update ins, log on as … read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I have done all sugested by expert abhi_iitians Answer % atill
I have done all sugested by expert abhi_iitians Answer % atill cant find my Windows.old files???????????… read more
abhi_iitian
abhi_iitian
Bachelor\u0027s Degree
57 satisfied customers
I had to re install windows vista & during the process i was
I had to re install windows vista & during the process i was told that all my old files would be saved in windows.old in programes. I want to transfer these files from my pc to an external hard drive … read more
abhi_iitian
abhi_iitian
Bachelor\u0027s Degree
57 satisfied customers
upgraded to vista and now all my programs such as microsoft
upgraded to vista and now all my programs such as microsoft office is gone. I have found them in a file marded windows.old but how do I bring them back to vista to use?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x