Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I can't download music and video from computer to ipod or…

I can't download music...

I can't download music and video from computer to ipod or iphone.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Ios11 2.6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Updated phone. It has been forever but I never have had to download video or music from itunes until now. I have tried to open files from computer and put into phone from itunes (phone shows up on itunes when plugged into computer).

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I would like to have the music and video on my ipod vice phone but it seems my ipod AND my phone won't accept anything from itunes and in fact my itunes does not like some files from my computer. It's very random. Itunes also has a tendency to lock up and I have to reboot.

Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 1 month ago
Not sure what' s going on here.....hello
Answered in 5 minutes by:
3/9/2018
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,351
Experience: Over 10 years of professional experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

Ask Your Own Computer Question

Are you trying to sync your iPhone with a Windows computer or a Mac computer?

Ask Your Own Computer Question
Customer reply replied 1 month ago
windows

Thank you for responding. Many different things can be causing this problem with Windows & iTunes. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Customer reply replied 1 month ago
My itunes won't allow downloading from the computer (windows). It use to but now not. I also need a wav file downloaded onto ipod.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Customer reply replied 1 month ago
No

Okay. What does mean when you say that, "itunes won't allow downloading from the computer"?

Ask Your Own Computer Question
Customer reply replied 1 month ago
I have music and video that is downloaded onto my computer that I need to transfer to my ipod and maybe my phone if I can't get it onto my ipod. I need this ASAP for a training that I need to learn by tomorrow. I have tried 1/2 day yesterday and a few hours today.

Okay. What problem are you having when you attempt to sync the music and videos?

Ask Your Own Computer Question
Customer reply replied 1 month ago
It won't. The music is there in itunes (in light gray- not loading just looking like it's going to and nothing is happening). The video- forget it. Nothing. Keep trying to pull it from computer and drag into video on ipod. Tried opening and putting it into through the file menu option. Nothing.
Customer reply replied 1 month ago
How do I do a screen shot so you can see what's happening with the music?

I can remotely connect and look at what you are seeing, if you wish.

I understand. In iTunes, in the left column, click Music, now on the right side is "Sync Music" checked or unchecked?

Ask Your Own Computer Question
Customer reply replied 1 month ago
There is no "music". There is recently added, artistist, albunms, etc.
Customer reply replied 1 month ago
I know there is a way to get to sync but I swear it's such an ordeal each time trying to find it. I do have to sync but it's like 5 clicks to get to it.

It sounds like there is some issue with iTunes. I understand that you don't want me to remotely connect and fix it for you. Are you still against me remotely connecting and fixing it. All of my work is guaranteed.

Ask Your Own Computer Question
Customer reply replied 1 month ago
OK but guarantee means I get this fixed right? ;)
It's $5.00 more correct. Not per time.

Yes, that is correct. I am not paid for my time. I am paid per task.

Ask Your Own Computer Question
Customer reply replied 1 month ago
OK

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,351
Experience: Over 10 years of professional experience.
Verified
Jason Jones and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
We have 1/2 hour then I have to pick up kids and we can resume for maybe 45 more minutes

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 31
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Computer Question
Customer reply replied 1 month ago
here

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 90
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

Ask Your Own Computer Question

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Ask Your Own Computer Question
Was this answer helpful?
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,351
18,351 Satisfied Customers
Experience: Over 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to recover my Gmail password. 7152133745
Anything else you want the Email Expert to know before I connect you?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
In an effort to make "All-in-One" features operate properly,
In an effort to make "All-in-One" features operate properly, I downloaded the latest HP Officejet Pro 8600 drivers, Help, Update, Basic Device Software & Product Improvement Study. Now, my land line p… read more
Sheri
Sheri
Bachelor\u0027s Degree
413 satisfied customers
I have windows 7 and have to reinstall the net framework in
I have windows 7 and have to reinstall the net framework in order to get aol gold. I did have it … read more
Cody
Cody
Computer Science
2,159 satisfied customers
I'm not sure what happeneed, but I now have windows 10,
I'm not sure what happeneed, but I now have windows 10, which I didn't want. Anyway I have lost my download link to Printmaster that I had bought. Can you send me a link please? Kathy Schulz … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I've stumbled across this app called TeamPot, which promises
I've stumbled across this app called TeamPot, which promises to be amazing in how it supposedly extends G Suite as a team management app. However, Google gives me a warning that they don't know if it'… read more
Eric Ewing
Eric Ewing
University IT Manager
156 satisfied customers
Received a message that someone had tried to use my ip
received a message that someone had tried to use my ip address. There is a reference number AZ23256 and a phone number to call 1-***-***-****. is this legit? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
802 satisfied customers
How do I transfer apps from my samsung mobile to my
How do I transfer apps from my samsung mobile to my microsoft laptop … read more
Moses C
Moses C
Bsc
572 satisfied customers
I think someone just hacked a Google email account of mine
Hi Pearl - I think someone just hacked a Google email account of mine thru Facebook. … read more
Moses C
Moses C
Bsc
572 satisfied customers
I was working on my computer today and it froze. A screen
I was working on my computer today and it froze. A screen popped up saying my computer was blocked because of suspicious activity or something like that. A recorded voice also came on saying my comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Do I have to pay $120 for tech support just to access
Do I have to pay $120 for tech support just to access Microsoft Edge? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
It will not automatically feed the paper thru...why? Canon
it will not automatically feed the paper thru...why? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
My wireless phone is dead. ready to be buried. I have a new
My wireless phone is dead. ready to be buried. I have a new phone to activate. When I went to a Verizon company store, they told me to call #228, They won't answer either with the new phone or with my… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
I have a Satellite C75D-C7224x. I am using Wondershare and
I have a Satellite C75D-C7224x. I am using Wondershare and the performance is extremely sluggish. The video constantly lags behind the audio. I want to increase RAM and switch to SSD processor. Is thi… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
461 satisfied customers
How do I re-set my administrater password. HP laptop. Where
yes and where do I find the information you ask for about my laptop? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
When I try to go into micrsoft edge it flases off screen. Hp
when I try to go into micrsoft edge it flases off screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA.
I WANT TO DOWNLOAD PHOTOS AND MOVIES FROM MY IPHONE CAMERA. I downloaded an application called AnyTrans for iOS. Is this a good choice? I can't get it to work for me.… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
788 satisfied customers
Im having trouble printing, i was on phone with dell tech
hello im having trouble printing, i was on phone with dell tech last night for over an hour and nothing was resolved. … read more
Mike Taylor
Mike Taylor
42 satisfied customers
I tried to watch a movie on my Apple TV last night...punched
I tried to watch a movie on my Apple TV last night...punched in my Apple ID and when it asked for my iTunes password ***** typed in my Apple ID pass … read more
Mike Taylor
Mike Taylor
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x