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Need help with a forgotten password to get my Win 10

Customer Question
Need help with a...

Need help with a forgotten password ***** get my Win 10 machine.access.

Technician's Assistant: What device or product does this involve?

My win 10 pc

Technician's Assistant: What's the brand and model of your computer?

Lenova ThinkCentere

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

3 days and I have contacted the support folks but got routed to a confusing array of actions.

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/9/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 5 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,487
Experience: Over 10 years of professional experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Tech Support Specialist: Jason Jones, Computer Expert replied 5 months ago

I have two questions.

1) Does your login username have an @ sign in it, meaning that it is an email address?

2) Are there any other accounts on the computer that you can sign into?

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