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I lost my Hotmail account, and can't get it back as I forgot…

Customer Question
I lost my Hotmail...

I lost my Hotmail account, and can't get it back as I forgot my password--somehow the icon is even gone from my desktop. need password ***** log back in.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Perhaps--***-***-****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have had this Hotmail account for probably 15 yrs, and never had to log in before---it was just automatic when I hit the desktop icon.

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/9/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 5 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Tech Support Specialist: Jason Jones, Computer Expert replied 5 months ago

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Customer reply replied 5 months ago
outlook just get me back in outlook
Tech Support Specialist: Jason Jones, Computer Expert replied 5 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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