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I am having perpetual Update going for more then a month to…

Customer Question
Hi. I am...

Hi. I am having perpetual Update going for more then a month to update Window 10. As of 3/08 it was trying to update to:

Technician's Assistant: What device or product does this involve?

Update for Windows 10 Version 1703 for x64-based Systems (KB4023814)Error 0x8007001f

Technician's Assistant: Which software or app can I help with?

Update for Windows 10 Version 1703 for x64-based Systems (KB4023814)Error 0x8007001f

Technician's Assistant: What have you tried so far with your software?

I use your document https://support.microsoft.com/en-us/help/4033814/you-receive-the-error-message-something-went-wrong-when-attempting-to

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

But command Chkdsk/f C: failed, as well as DISM.exe /Online /Cleanup-image /Restorehealth failed with error

Submitted: 5 months ago.Category: Computer
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Answered in 2 minutes by:
3/9/2018
Tech Support Specialist: Michael T,
 replied 5 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Have you ran the built in windows update troubleshooter yet? Thats is always the best place to start

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Customer reply replied 5 months ago
Many times. It will fix it but next upgrade failed again. Ps. Just lost my session with you on my Window PC
Customer reply replied 5 months ago
I am asking you to provide latest documentation on how to fix your problem
Tech Support Specialist: Michael T,
 replied 5 months ago

Above it says Welcome to Just Answer. It is YOUR problem I am going to attempt to fix.

Have you tried to uninstall your audio driver in device manager yet?

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Customer reply replied 5 months ago
I downloaded latest driver for audio
Customer reply replied 5 months ago
Do you have free tools to fix duplicate file error
Customer reply replied 5 months ago
Do you have free tools to fix this:
DISM DISM Package Manager: PID=1120 TID=10536 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2018-03-08 19:32:31, Info DISM DISM Package Manager: PID=1120 TID=10536 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2018-03-08 19:32:31, Info DISM DISM Package Manager: PID=1120 TID=10536 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2018-03-08 19:32:31, Info DISM DISM Package Manager: PID=1120 TID=10536 CBS session options=0x40100! - CDISMPackageManager::Internal_Finalize
2018-03-08 19:41:46, Info DISM DISM Package Manager: PID=1120 TID=7216 Error in operation: (null) (CBS HRESULT=0x8007025d) - CCbsConUIHandler::Error
2018-03-08 19:41:46, Error DISM DISM Package Manager: PID=1120 TID=10536 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x8007025d)
2018-03-08 19:41:46, Error DISM DISM Package Manager: PID=1120 TID=10536 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x8007025d)
2018-03-08 19:41:46, Error DISM DISM Package Manager: PID=1120 TID=10536 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x8007025d)
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,054
Experience: Systems Administrator
Verified

You are trying to upgrade to latest Windows 10 version?

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Customer reply replied 5 months ago
No. I am not paying
Customer reply replied 5 months ago
Looking for document and free tools from Microsoft to fix this error
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

we do charge for our time

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Customer reply replied 5 months ago
would like to know why command Chkdsk/f C: is not able to proceed due to someone else is running
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

I will request a refund if you don't want to proceed

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Customer reply replied 5 months ago
no
Tech Support Specialist: Cody, Senior Systems Administrator replied 5 months ago

ok

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Customer reply replied 5 months ago
Please provide refund. I was hoping to get relevant documentation for fixing this error
Customer reply replied 5 months ago
please issue a refund. Looks like all you want to charge more to fix it instead of helping with current documentation
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