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How do I remove the battery. my ideapad is locked up. Lenovo…

Customer Question
How do I remove...

How do I remove the battery. my ideapad is locked up

Technician's Assistant: What device or product does this involve?

Lenovo ideapad110

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

Windows

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Alt/ctr/del no response, cut off computer and also no response

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Will not respond to any command

Submitted: 4 months ago.Category: Computer
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Answered in 7 minutes by:
3/9/2018
Tech Support Specialist: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 729
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. What happens when you power back on?

Regards,

Sheri-Expert

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Customer reply replied 4 months ago
the window tiles show but doesn't respond to mouse or finger panel
Customer reply replied 4 months ago
can you tell me how to remove the battery
Customer reply replied 4 months ago
if you could just tell me how to remove the battery from thinkpad 110 . I do not want to access your remote at this time
Tech Support Specialist: Sheri, Expert replied 4 months ago

Removing the battery is a very involved process. Below is a link to a video showing you the steps:

https://www.youtube.com/watch?v=etDws7WeKTE

It is a slow start, so you can forward to at least 2:00 on the video.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

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Tech Support Specialist: Sheri, Expert replied 4 months ago

Ignore the remote service offer. It is automatically generated by the system, not by me. It would not apply to this case.

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Tech Support Specialist: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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