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My grandson typed indiscriminately on the keybboard. The…

My grandson typed indiscriminately...

My grandson typed indiscriminately on the keybboard. The display is now washed out and unreadable

Technician's Assistant: What device or product does this involve?

Hp computer

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

Envy 23 windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

1 day i tried windows key-ctrl-c. Which added a tiny bit of color but the screen is still washed out and text barely readable

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Answered in 5 minutes by:
3/9/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Have you tried to restart the computer?

Please let me know

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
but i cannot see the menu to shut it down
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Customer reply replied 4 months ago
The tablet i am using is NOT the computer with the problem

Can you do the instructions on the computer I gave please, go to this address

https://tinyurl.com/ycaa7chj

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Customer reply replied 4 months ago
Which computer

The one with the issue

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Customer reply replied 4 months ago
I cannot see enough information to get into it

Hold the power button for 60 seconds on it then release

then power it on

Tell me how it then functions please

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Customer reply replied 4 months ago
Powering on
Customer reply replied 4 months ago
Signed in
Customer reply replied 4 months ago
Started browser
Customer reply replied 4 months ago
Cannot see cursor
Customer reply replied 4 months ago
Now into email account

ok, can you sign in?

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Customer reply replied 4 months ago
Trying to find link to justanswer.com
Customer reply replied 4 months ago
Cannot read emails, but i can see email titles

go to this address

https://tinyurl.com/ycaa7chj

Then click I agree and run the file it downloads

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Customer reply replied 4 months ago
Done i think

No it is not sorry, you need to run the file that downloads.

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Customer reply replied 4 months ago
Now are we connected

yes we are, please reply on the message box on the screen

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Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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