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I want to purchase an app from Microsoft, but when I am

Customer Question
I want to purchase...

I want to purchase an app from Microsoft, but when I am asked to update my address I am not able to do so. I live in Canada, the update information page only allows for US state and postal code information. I need to be able to purchase an app so I can use my DVD player on my computer. How can I do this.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Window 10

Technician's Assistant: When did you last update your Microsoft software?

I'm not sure

Submitted: 4 months ago.Category: Computer
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Answered in 11 minutes by:
3/9/2018
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 979
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Can you copy paste the URL/address of that site from where you are purchasing ?

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Customer reply replied 4 months ago
Microsoft Srore
Customer reply replied 4 months ago
www.go.microsoft.com
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Please use this link :-

https://www.microsoft.com/en-ca/store/b/home

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

You are facing this problem may because you have selected US web store.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Try above link and let me know how it goes !! . I will be waiting for your reply.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 4 months ago

Did this work for you ? Let me know if you have any questions on it for me.

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