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I have an old HP Pavillion Dv40000 that I would like to put…

Customer Question
I have an old...

I have an old HP Pavillion Dv40000 that I would like to put back to factory settings so I can give it to someone else.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows XP

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

It just updated

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I have everything off or backed up that I want. I just want to clear it so she has something to start new on

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/9/2018
Tech Support Specialist: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,588
Experience: 20 years experience. B.S. Computer Science
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Hello and thank you for using this service. My name is ***** ***** I will help you now.

Please power off the laptop, remove battery, and plug in ac adapter only.

Then, power on laptop, and about a second after pressing power button , start tapping F11 key. Let me know if you are able to get into recovery manager factory reset. Note: If the hard drive was ever replaced on this unit, this may not work.

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
Nothing happened. It just started normally. I bought it used online years ago. Just recently bought new battery and new AC cable. I don't know if this is refurbished or not. Kinda thinking it is.
Customer reply replied 4 months ago
I could not get into recovery manager. Any other way to get there?
Customer reply replied 4 months ago
Are you indicating that unless i spend money, you won't help me?
Customer reply replied 4 months ago
Cancel my trial. This is bull****. No comment after I refuse to spend more money. Thanks for nothing.
Tech Support Specialist: technicalcat, Consultant replied 4 months ago

Unless you have the old HP recovery discs , it will be difficult to impossible for a complete recovery of the computer. The older XP machines worked this way.

I would think a better approach would be to manually clean up the computer of any personal information. I sent an offer for phone so I could list out the steps and discuss with you how to do that. If you want , we can also try that via Q&A chat. Keep in mind that responses are not instant. Real technical here (not robot). thanks.

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Customer reply replied 4 months ago
No thanks. You should have offered text chat first. You lost your credibility with me by lesson n me to spend more money to get an answer. Have a good day.
Tech Support Specialist: technicalcat, Consultant replied 4 months ago

Sorry you feel that way, but I'm not sure how answering your question, and then offering additional services to help you manually clean the computer is a problem.

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