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Trying to use Office 365 personal. Rec'd e-mail to verify my…

Customer Question
Trying to use Office...

Trying to use Office 365 personal. Rec'd e-mail to verify my e-mail add. It gives me sec. 9873. Can't log on to acct. previous agent told me to different browser. I used Google and here I am. How do I start using office?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone num is(###) ###-#### Don't know if it's already on file.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Such as what?

Submitted: 4 months ago.Category: Computer
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Answered in 3 minutes by:
3/8/2018
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

Can we do a remote session so i can check this for you?

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Customer reply replied 4 months ago
How do I start using office 365 personal?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 4 months ago

is it installed and activated?

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