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The lock screen password is forgotten and i used another…

Customer Question
The lock screen password...

The lock screen password ***** ***** and i used another device to change the email account password ***** with the logon and it still wants to me to try and use old password ***** i do not know as i forgot it

Technician's Assistant: Are you logged into your email account on any other devices?

Yes on a phone that is in a shop getting repaired

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 47 minutes by:
3/8/2018
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,523
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is this your Windows password ***** are referring to?

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Customer reply replied 4 months ago
no i dont have 52 to unlock my laptop
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

Okay. If you have not made a password ***** disc you will need to purchase one from this LINK. Please let me know if you have any questions.

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Customer reply replied 4 months ago
the laptop does not have a disk drive though
Customer reply replied 4 months ago
otherwise i would have done it that already
Tech Support Specialist: Dan, Computer Support Specialist replied 4 months ago

No problem. You can use the USB version at this LINK.

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Category: Computer
Satisfied Customers: 2,523
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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