Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I want to remove the software program Family Tree Maker by…

I want to remove...

I want to remove the software program Family Tree Maker by MacKiev from my computer so I can reload it to see if I can get it to work better.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: Did you click Start and open the Programs control panel to uninstall the software?

Is that the gear symbol? I couldn't find family tree maker on the list of apps.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so.

Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/8/2018
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,404
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Please check if you can find the program this way:

Right-click the start menu button and from the menu, select Run.

The Run box will open.

In the text area type: appwiz.cpl and click OK.

The Programs and Features window will open.

Is Family Tree Maker in the list of programs?

Ask Your Own Computer Question
Customer reply replied 5 months ago
No I still can't see it.
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified

Hi My name is ***** ***** I will be assisting today

Ask Your Own Computer Question

1 in the search lower left type this in "Control Panel"

2 Click on the control panel app

3 Change the top right view by to Category if it isn't already in categories

4 select programs

5 select programs and features

6 find the program you want to uninstall

7 double click on it and select yes uninstall

Ask Your Own Computer Question

Are you able to find it?

Ask Your Own Computer Question
Customer reply replied 5 months ago
I don't understand the text.

Can you find control panel?

Ask Your Own Computer Question

Do you see the box in the bottom left that reads "Type here to search"?

Ask Your Own Computer Question
Ask Your Own Computer Question

here

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Fran Your Own Question
Fran
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
269 Satisfied Customers
Experience: IT Consultant

Fran is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have family tree maker 20110. my computer broke down. I
I have family tree maker 20110. my computer broke down. I now have windows 10. 2010 soft ware will not open in windows 10. I do have backup on my hard drive. I want to know which version of family tre… read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
25 years ago, I purchased Broderbund, FamilyTreeMaker,
25 years ago, I purchased Broderbund, FamilyTreeMaker, installed package on PC w/ windows Vista. I have now reached over 1100 relatives on this software. 3 or 4 years ago,bought a new PC w/ windows 10… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I am useing windows 10 Family tree maker 14. When I try to
I am useing windows 10 Family tree maker 14. When I try to merge a names a error message come up and shut the program down. Any help? Sam ********@******.***… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
When Windows automatally upgraded last week I messed up my
When Windows automatally upgraded last week I messed up my Family Tree Maker and I lost over 2,750 names in one of my trees. and I am Most … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I've just downloaded my Family Tree Maker from Ancestry but
I've just downloaded my Family Tree Maker from Ancestry but it still shows a different number of people on each of them. Now what do I do?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I'm looking way to access Family Tree Maker Family Archives
I'm looking for a way to access Family Tree Maker Family Archives CDs. I have tried all of the FT Viewer versions and they don't work on either Windows 8 or 10. I don't have access to a Win XP machine… read more
Maurice
Maurice
pc and mac consultant
High School or GED
69 satisfied customers
I am getting ready to order Family Tree Maker 12 and want to
I am getting ready to order Family Tree Maker 12 and want to know if it can be installed on more than one computer.… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Just received recovered (.uds) data created originally by Gen
Just received recovered (.uds) data created originally by Gen 8 Family Tree; don't have access to original software, and Family Tree Maker 2012 can't open it. Do you know of software which will give m… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I have a huge Family Tree Maker file that I cannot seem to
I have a huge Family Tree Maker file that I cannot seem to open....I think it may have something to do with the fact that it was all entered in either XP or Vista, and I have since had Windows 7 insta… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I have microsoft Vista on which I run Family Treemaker genealogy
I have microsoft Vista on which I run Family Treemaker genealogy programme. I cannot file a tree using the pdf functions on the programme and their manual states that if using Windows XP, one may enco… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I just cant open any of my Family Tree Makers CDs on my computer.
I just can't open any of my Family Tree Makers CD's on my computer. I have Windows 7 Home Edition.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am writing a genealogy book in Family Tree Maker. I have
I am writing a genealogy book in Family Tree Maker. I have finished the book and tell the computer to go to PDF file for my book name etc. Next I put the information into a CD-R. My information is cor… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I started my Family Tree on Family Tree Maker on versio
I started my Family Tree on Family Tree Maker on version 4.0. Now I want to transfer my Family Tree to Family Tree Maker version of year 2006. My information was saved on floppy disc on the 4.0 versio… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I am trying to install Family Tree Maker 2010 that lists compatability
I am trying to install Family Tree Maker 2010 that lists compatability up to Vista. The dvd plays and says it is playing but nothing happens.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
When I bought a new HP computer 3 yrs ago I had a computer
When I bought a new HP computer 3 yrs ago I had a computer repairman come and set it up for me. I wanted him to move my data from the old computer to new but instead he moved my old hard drive to the … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I have windows xp home edition. I am trying to use Family
I have windows xp home edition. I am trying to use Family tree maker 2008, but it will not allow me to import a tree from an existing file. I get:- .FTMB files are not supported for import at this tim… read more
James Carter
James Carter
Master's Degree
534 satisfied customers
How can I use Family Tree DANGEROUS URL REMOVED. It keeps telling
How can I use Family Tree DANGEROUS URL REMOVED. It keeps telling me I don't have an internet connection. I am on cable. K… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
I was entering data into my 2008 version of Family Tree ...
I was entering data into my 2008 version of Family Tree maker this morning. Upon completion I closed the program. Later when I tried to open the program again it would not open. Gave me an error messa… read more
Rita
Rita
System Administrator
Bachelor\u0027s Degree
982 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x